Another common issue with the JAMBOX MINI is "phantom auxiliary" connection. Your JAMBOX thinks it is connected over auxiliary, so you tries to play audio over that connection instead. Check if there is any blockage in your auxiliary port and take a look at our bluetooth troubleshooting page [[Jawbone JAMBOX MINI Troubleshooting#Section_Auxiliary_port_interrupts_Bluetooth_connection|here]]. If you think this might be the issue, you should follow our USB / auxiliary port replacement guide [guide|41601|here].