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I have had a SIMILAR problem with my windows 8.1 desktop a while ago. I repeat, SIMILAR. Not exactly the same, but it might help. It was a while ago, so I may not remember some of it, sorry if it's not helpful. I was playing a game and the game crashed, and I remember my computer getting stuck on a black screen. What I   remember doing was turning the computer off than on again and giving it some time. Again, I do not quite remember what happened, but I'm hoping this might help.