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Güncel sürümün sahibi: Andrew ,

Başlık:

My iMac Shocked Me! Why and how do I fix it?

Metin:

Hello,
Hello,
 
I just got a brand new 27" iMac 5k 3.4 GHz system.
I just got a brand new 27" iMac 5k 3.4 GHz system.
 
When I opened the device I immediately connected the Magic Keyboard to charge it. My foot was naked touching the bare ground. I felt an electric shock from the keyboard, I disconnected it and then touched the lighting cable end it to also give me a painful electric shock.
 
I first thought was to google the problem, I read that the problem would be caused by lack of grounding, my home doesn't have one. But, I already have a Mac Mini and a MacBook Air and when I touch them barefoot it doesn't shock me.
 
I contacted AppleCare, they asked me to return the device to the store to diagnose it.
 
I bought the device from a verified reseller as where I live we don't have an official Apple store. First the tech guy was saying that he doesn't feel anything and the device looks fine. I asked him to remove his shoes and touch the lighting cable then he felt it.
 
After 3 days the store contacted me that they diagnosed the device and sent report to Apple and they refused the case and explained it's relate to the atmosphere. I told him but I have an Mac Mini and MacBook Air and they don't shock me!
 
He commented that as long as the case hasn't been refused by Apple he can't do anything.
 
Does it ordinary for a brand new iMac 2017 to electrically shock me! Why other devices - connected to the same power source in the same atmosphere - doesn't shock me.
 
I am worried that a component touching the chassis and it would damage the device after a while.
 
Currently I am waiting AppleCare spoke person who are responsible for my case to verify what the store service center informed me.
 
Please advice, should I accept that?

Cihaz:

iMac 27" 2017

Durum:

open

Kabul Edilen Cevap:

451959

Düzenleyen: Dan ,

Başlık:

iMac Electric Shock MeMy iMac Shocked Me! Why and how do I fix it?
iMac Electric Shock MeMy iMac Shocked Me! Why and how do I fix it?

Metin:

Hello, I just got a brand new iMac 27inch 5k 3.4Ghz the entry level. When I opened the device I immediately connected the Magic Keyboard to charge it.
Hello, I just got a brand new iMac 27inch 5k 3.4Ghz the entry level. When I opened the device I immediately connected the Magic Keyboard to charge it.
 
My foot was naked touching the ground. I felt electric shock form the keyboard, I disconnected it touched the lighting cable end it also give meI just got a painful electric shock.brand new 27" iMac 5k 3.4 GHz system.
My foot was naked touching the ground. I felt electric shock form the keyboard, I disconnected it touched the lighting cable end it also give meI just got a painful electric shock.brand new 27" iMac 5k 3.4 GHz system.
 
First thought wasWhen I opened the device I immediately connected the Magic Keyboard to googlecharge it. My foot was naked touching the problem,bare ground. I read thatfelt an electric shock from the problem would be caused of grounding .. my home doesn't have one ... butkeyboard, I already have a mac mini and macbook airdisconnected it and when I barefootthen touched the lighting cable end it doesn'tto also give me a painful electric meshock.
First thought wasWhen I opened the device I immediately connected the Magic Keyboard to googlecharge it. My foot was naked touching the problem,bare ground. I read thatfelt an electric shock from the problem would be caused of grounding .. my home doesn't have one ... butkeyboard, I already have a mac mini and macbook airdisconnected it and when I barefootthen touched the lighting cable end it doesn'tto also give me a painful electric meshock.
 
I contacted AppleCare, they asked mefirst thought was to returngoogle the device toproblem, I read that the store to diagnose itproblem would be caused by lack of grounding, my home doesn't have one. But, I already have a Mac Mini and a MacBook Air and when I touch them barefoot it doesn't shock me.
I contacted AppleCare, they asked mefirst thought was to returngoogle the device toproblem, I read that the store to diagnose itproblem would be caused by lack of grounding, my home doesn't have one. But, I already have a Mac Mini and a MacBook Air and when I touch them barefoot it doesn't shock me.
 
I boughtcontacted AppleCare, they asked me to return the device from a verified reseller as where I live we don't have an official Apple storeto the store to diagnose it.
I boughtcontacted AppleCare, they asked me to return the device from a verified reseller as where I live we don't have an official Apple storeto the store to diagnose it.
 
FirstI bought the device from a verified reseller as where I live we don't have an official Apple store. First the tech guy was saying that he doesn't feel anything and the device looks fine. I asked him to remove his shoes and touch the lighting cable then he felt it.
FirstI bought the device from a verified reseller as where I live we don't have an official Apple store. First the tech guy was saying that he doesn't feel anything and the device looks fine. I asked him to remove his shoes and touch the lighting cable then he felt it.
 
After 3 days the store contacted me that they diagnosed the device and sent report to Apple and they refused the case and explained it's relate to the atmosphere. I told him but I have iMac, Macbookan Mac Mini and MacBook Air and they don't electric me!.shock me!
After 3 days the store contacted me that they diagnosed the device and sent report to Apple and they refused the case and explained it's relate to the atmosphere. I told him but I have iMac, Macbookan Mac Mini and MacBook Air and they don't electric me!.shock me!
 
He commented that as long as the case hasn't been refused by Apple he can't do anything.
 
Does it ordinary for a brand new iMac 2017 to electric me!, whyelectrically shock me! Why other devices - connected to the same power source,source in the same atmosphere - doesn't electricshock me.
Does it ordinary for a brand new iMac 2017 to electric me!, whyelectrically shock me! Why other devices - connected to the same power source,source in the same atmosphere - doesn't electricshock me.
 
I am worried that a component touching the chassis and it would damage the device after a while.
 
Currently I am waiting AppleCare spoke person who are responsible for my case toto verify what the store service center informed me.
Currently I am waiting AppleCare spoke person who are responsible for my case toto verify what the store service center informed me.
 
Please advice, should I accept that?

Cihaz:

iMac 27" 2017

Durum:

open

Orijinal gönderinin sahibi: Andrew ,

Başlık:

iMac Electric Shock Me

Metin:

Hello, I just got a brand new iMac 27inch 5k 3.4Ghz the entry level. When I opened the device I immediately connected the Magic Keyboard to charge it.

My foot was naked touching the ground. I felt electric shock form the keyboard, I disconnected it  touched the lighting cable end it also give me a painful electric shock.

First thought was to google the problem, I read that the problem would be caused of grounding .. my home doesn't have one ... but I already have a mac mini and macbook air and when I barefoot it doesn't electric me.

I contacted AppleCare, they asked me to return the device to the store to diagnose it.

I bought the device from a verified reseller as where I live we don't have an official Apple store.

First the tech guy was saying that he doesn't feel anything and the device looks fine. I asked him to remove his shoes and touch the lighting cable then he felt it.

After 3 days the store contacted me that they diagnosed the device and sent report to Apple and they refused the case and explained it's relate to the atmosphere. I told him but I have iMac, Macbook Air and they don't electric me!.

He commented that as long as the case hasn't been refused by Apple he can't do anything.

Does it ordinary for a brand new iMac 2017 to electric me!, why other devices - connected to the same power source, in the same atmosphere - doesn't  electric me.

I am worried that a component touching the chassis and it would damage the device after a while.

Currently I am waiting AppleCare spoke person who are responsible for my case  to verify what the store service center informed me.

Please advice,  should I accept that?

Cihaz:

iMac 27" 2017

Durum:

open