Hi - PROBLEM SOLVED Wehave had the same problem with ice build up, was freezing up everyvday so we unscrewed the back lower section and unplugged it to remove completely, checked and tested the thermostat with a multi meter and readings were fine, we then checked the defrost element which showed no readings and replaced it with a new element exactly the same as the one we had taken out which we bought for £15 - https://www.ebay.co.uk/itm/311631166693?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=XB8N2ymNSui&sssrc=2349624&ssuid=6Q_wjRV9TGe&var=&widget_ver=artemis&media=MORE
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Hi - PROBLEM SOLVED We have had the same problem with ice build up, was freezing up everyvday so we unscrewed the back lower section and unplugged it to remove completely, checked and tested the thermostat with a multi meter and readings were fine, we then checked the defrost element which showed no readings and replaced it with a new element exactly the same as the one we had taken out which we bought for £15 - https://www.ebay.co.uk/itm/311631166693?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=XB8N2ymNSui&sssrc=2349624&ssuid=6Q_wjRV9TGe&var=&widget_ver=artemis&media=MORE
Hi - PROBLEM SOLVED Wehave had the same problem with ice build up, was freezing up everyvday so we unscrewed the back lower section and unplugged it to remove completely, checked and tested the thermostat with a multi meter and readings were fine, we then checked the defrost element which showed no readings and replaced it with a new element exactly the same as the one we had taken out which we bought for £15 - https://www.ebay.co.uk/itm/311631166693?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=XB8N2ymNSui&sssrc=2349624&ssuid=6Q_wjRV9TGe&var=&widget_ver=artemis&media=MORE