What is the model number of the laptop as shown on the product information label on the bottom of the laptop, (include the Type - MT number)?
Just confirming that Win 10 is still installed on the HDD(SSD?) as you said it works OK on Win7 and Win 8 but not Win10 or Win11.
Re Win 11 it may not be compatible with Win11 therefore it won't install properly.
If Win10 is still installed if it is the 1st boot option, try the following:
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Start the laptop and when it starts to boot into Win10, force stop the laptop by pressing and holding the Power button operated until the laptop shuts down. Do this three times in a row i.e. turn on → boot → force stop →turn on → boot → force stop etc.
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Start the laptop and when it ''starts to boot into Win10,'' i.e. after successful POST, force stop the laptop by pressing and holding the Power button operated until the laptop shuts down. Do this three times in a row i.e. turn on → boot → force stop →turn on → boot → force stop etc.
On the 3rd attempt the laptop should boot into the Windows Recovery Environment menus. If it does go to ''Troubleshooting → Advanced → Startup repair'' and follow the prompts. ''Do not'' select Reset this PC because if you select the wrong option after this you could erase all your personal data as Windows will be reinstalled.
Hi @nickwood16080,
What is the model number of the laptop as shown on the product information label on the bottom of the laptop, (include the Type - MT number)?
Just confirming that Win 10 is still installed on the HDD(SSD?) as you said it works OK on Win7 and Win 8 but not Win10 or Win11.
Re Win 11 it may not be compatible with Win11 therefore it won't install properly.
If Win10 is still installed if it is the 1st boot option, try the following:
Start the laptop and when it starts to boot into Win10, force stop the laptop by pressing and holding the Power button operated until the laptop shuts down. Do this three times in a row i.e. turn on → boot → force stop →turn on → boot → force stop etc.
On the 3rd attempt the laptop should boot into the Windows Recovery Environment menus. If it does go to ''Troubleshooting → Advanced → Startup repair'' and follow the prompts. ''Do not'' select Reset this PC because if you select the wrong option after this you could erase all your personal data as Windows will be reinstalled.