During the spinning cycle, we heard a loud bang and the washer had moved diagonal. The door was opened with the clothes still wet inside. When trying to close the door it doesn't lock. If we push the door and try to start the washer it does, but we cannot be holding the door permanently.
Any suggestions?
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corey, it sounds like your door latch/lock is failing. I suggest you first check the door switch button, it is just above the door latch. It is possible that the button has broken. Also check to make sure your door is aligned properly. If the door lock assembly is broken, you can replace it yourself. You can order a new door lock assembly from place like this. The part number is 8182634 and the instructions are attached. You can download the service manual from here. Hope this helps, good luck.
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