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Repair information, troubleshooting tips, and guides for the sixth iteration of Apple iPhone, announced on September 12, 2012. Model: A1428, A1429

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external speaker and front facing camera problem

Hello, my uncle has given me his iphone 5 and it seems to have a few problems. First is that when i call someone and put it on speaker, they cannot hear me while i can hear them, however this is not the issue when the phone is not on speaker. When it is not on speaker, the other party can hear me well. when i play music or make a video, the speaker works well. Another problem is that there is a problem with the front facing camera. When it is from the rear camera, i can see clearly and all works well like it should, however once i change the camera to front facing, the app either just freezes (showing nothing except a pause of the shutter opening animation), or pinkish lines come up. Please let me know what i can do or which part of the phone i have to replace to fix these issues, thank you.

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Hi harry !

The only thing you may do BEFORE DISMOUNTING ANYTHING is bringing the iPhone to an Apple Store Genius Bar. This iPhone was released less than one year ago, it must be still under wawrranty and Apple should repair it for free or replace it.

BackUp all your data on iTunes or on iCloud before doing it to avoid data loss.

Hoping to have helped you !

Give us some feedback,

Vincent

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Puan 1

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The thing is that this phone was purchased second hand by my uncle from someone else, so i dont know if there is any warranty or whether i will be eligible to use it since the person we purchased it from was a stranger.

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