Released June 2011, identified by model number MB870

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Why is my phone not charging?

When I plug in my phone, it will not charge. The problem is not the charging cable or the power source because I have tried to use more than one of each to no avail.

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It sounds like your issue could be your battery or charging port.

Check to see if there are any obstructions in your charging port. If there are, carefully remove any obstructions with compressed air, or using a brush. If your charging cable does not fit properly in the port, then your charging port could be damaged. It will need replacement.

If that is not the case, you may have a bad battery. Check to make sure your battery is connected properly. Ultimately you may need to replace it. Follow this guide to replace it.

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