Gray band on one side of Scan

PLANED OBSOLESCENCE It seems NEAT wants you to buy their new subscription service and their new scanners. Mine is doing the same thing but it happened shortly after an update software update.

Sorry this answer is not a fix but maybe it is. You throw the scanner in the trash and you buy another brand.

You would think NEAT would scan the net for forums like this and post a fix. But if they did they would loose out on sales of their new scanners. If you fix your old one why buy a new one.

…and years later, I scanned it 2 sided and turned my document around. The backside scanned fine. Not convenient but a work around.

Possible Fix: Deeply clean the front scanner, then recalibrate. Worked for me so far. I took the front scanner out. 6 screws at the top of the front lid, pry off lid from left/right. Once open, remove the white flat-flex on the right (pull). The scanner head is held in with clips on left and right, a screwdriver to push them in. Careful of the 2 springs beneath the scanner head. Once the head was removed I used a alcohol wipe to clean the lens and really well under the odd plastic cover. (it doesn't come off).

My belief, that a smudge or some dirt keeps the band from properly calibrating. (mine is in the center).

To reassemble, I gently popped the scanner head back in, replaced white flat flex, and snapped cover on, and put in screws.

First test scan still showed band. Performed calibration with a thick piece of white paper. Scan looks perfect.

Note: before this, running a calibration could make the band less noticeable but it was still visible. Now the band is gone.

Jon get a piece of 8.5x11 cardstock white paper and insert it into the documents port. It doesn't insert like a receipt you have to push it down into the scanner until it stops. At this point run the calibration then the clean cycle about 5 times and this will fix the problem. I had the same problems and once I figured out how to calibrate and clean it properly it works like a charm. I wasn't even getting an image after a scan I was also getting the grey band sometimes but this fixed it for me....good luck.