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HP Photosmart Premium Wireless All-in-one Color Inkjet Printer/Fax/Copier/Scanner introduced 2009.

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My Scanner has black line appear on the docs when it scanned.

When I scanned any type of documents or even copy a documents, it has an output of thick horizontal line on the copied documents. What needs to be done to fix it? seems nothing showing dirty marks or anything that might create a line on the scanner bed. Is it hardware ?

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Puan 5
11 Comments

Hi, Does it occur when you use the ADF, the flat bed or both? Does it occur when you print from a PC? Have you selected the correct paper size in the control panel Copy >copy settings >paper size?

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Yes, it does happen on both. and Yes I choose correct paper size. When I use a copier option its the same...

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Hi, What about when you print from a PC? I am trying to see whether it is the scanner unit (used for both copying and scanning but not when just printing) or not

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Hi,

This is taken from the HP website and applies to a lot of their printers

If you open the top lid to expose the large glass surface, you will see a thin strip of glass to the left. Please use a lint free cloth and a light glass cleaner and clean this area. On the bottom side of the lid directly above the thin strip of glass, you will see a thin white strip of plastic. Please clean this white strip as well.

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When I print from my IMac, just printing no problem at all...

The problem occurred when I Scan and Copy directly on the Scanner bed.

My application for Scanning always hang-up or doesn't work consistently, I had error message instructing me to turn off and on the scanner or re-start the printer.,

I'm just bothered that every time I scan or do like a copier, scan line appear and its so thick.

Thanks for following up on me.

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En Yararlı Yanıt

Most likely a speck, dirt or some foreign body on the Glass (the slender section of Glass) to the Left of the main Body of glass.

All it takes is a tiny dot of dirt. It will print as a continuous line down the entire printout.

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Puan 6

2 Comments:

Watched videos, etc, thanks so much Bob, hours of headaches and you have solved my problem. Never even thought of that small glass panel. Thank you!!

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Bob is my hero. I went through a zillion support articles. Cant believe it solved my problem. HP should put this as the number one step in their trouble shooting and acknowledge Bob.

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Does not happen when I print . It Does happen when I scan fromm feeder or flat bed and also when I copy

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Puan 0

1 Comment:

See the Most Helpful Answer by Bob @seebob about the thin glass next to the main panel.

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I have the 2” stripe as well only when scanning or copying. Printing from computer is fine. I have the line with or without anything on it, top open or closed. It also splits my scanned image in half. I have cleaned glass, reset, adjusted brightness, contrast, different document sizes.

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Puan 0
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