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iPhone 6 not charging via wall adapter nor is recognized in iTunes

Hello iFixit community,

A customer just handed me their iPhone, and they said it will not turn on at all. It was previously thrown to the ground beforehand, causing the LCD to be busted, but not damaging the digitizer at all. I tried to test the phone with a working LCD assembly, but the phone does not turn on either. The first time I plugged the phone into the computer, the computer made a "connecting" sound, but said that "This USB device is not recognized."

What I have tried doing:

-Charging the phone for >2 hours

-Trying different lightning cables to make sure one is not faulty

- Removing the faulty LCD and testing it with a new one

- Making sure the battery connector / lightning cable connector is intact and is not ripped

-Power + Home Button Reset

-Rolling up into a ball and crying because I don't know what to do (jk :D)

I have tried all of the troubleshooting methods above, but none seem to work. If someone could provide assistance on why the phone is not powering on, it would be greatly appreciated. My guess would be an IC problem of some sort?

Much thanks.

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@kev besides getting a new battery as @alinorne suggested I also noticed in your question that you said "Making sure the battery connector / lightning cable connector is intact and is not ripped" I would suggest that you do more than check it, replace it instead. A faulty connector would prevent your phone from charging and prevent your phone from being recognized. Use this guide to work on it.

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Sounds like the battery is dead. Do you have another one to put in its place? Even for diagnostics?

PS, hello other Kevin :-)

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Unfortunately, I do not have another iPhone 6 battery with me, so I will have to order a new one. I will update soon on how everything turns out.



Big Note: While Some Apple Parts are interchangable to a certain degree, iPhones are PICKY AS !&&*! Make sure you order the exact part number when getting that new battery. They're like 8 dollars on ebay.


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