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The Western Digital My Passport Ultra is a USB 3.0 portable storage device with capacities from 500 GB up to 5 TB.

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My passport ultra is not working

My passport fell from my bed to the ground, and its making a sound once i plug it to my computer and its not working. How can this be resolved

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Hi @chukyokoh

Hard Drives are fragile and sensitive device.

Due to the impact from dropping off from height, the hard drive is probably damaged. The hard disk head might be misaligned or stucked.

I had experienced this before and yea... expensive lessons, when I accidentally dropped my external hard drive from a height.

If you have important data, consider to send in to data recovery.

If the drive is still in warranty, do a replacement / RMA.

Check Warranty Status

https://support.wdc.com/warranty/warrant...

Even if you managed to make the hard drive work, I will not put important data inside, as it can fail again anytime.

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are the files can still be recovered?

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Hi @Rizalde A. Servano, there is a certain of probability to recover the files, if data is so important, send in to reputable hard disk recovery company, e.g. http://www.toptenreviews.com/services/in...

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