I have an iphone that has a white screen with the apple logo, does not continue to boot.
No error on the screen. No options. Can reboot, but the same problem comes back each time.
Is there a way to restore this to factory settings?
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Yes, use DFU recovery. Power off the iPhone then plug it into iTunes while holding the home button down. You will see the connect to iTunes screen display. From iTunes select restore. If it gives the option to Update, try that first as it will preserve any locally stored data. I think from iOS 10 up that restore is equivalent to the traditional DFU recovery. If that doesn't work then go through same steps until you get to the Connect to iTunes screen display. From there, hold the home button down at the same time while holding the power/sleep wake button until the screen goes blank. Once it does, wait a couple of seconds the release the power button while still holding the home button down. If you get a recovery prompt in iTunes then you were successful. Select restore then go from there. If not, then try the process again.
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Also in 3utools (which you can use instead of iTunes) you can tick the option of retain users data while flashing.
Most likely while the phone is in DFU mode iTunes may not allow you to do an update on the phone and you may require to use 3utools to do an update of the iPhone in DFU mode.
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