SOLVED: Shutdowns all of the time!
It’s been nearly 6 months of the shut downs! I have a 15” Retina Late 2013 MBP.
I’m out of warranty but called Apple and was told to take it to the nearest Apple store or Best Buy Geek Squad. I took it to GS and they shipped it to Apple where they reapplied thermal paste.
It worked for a few hours letting me do everything I couldn’t for months. Then it started shutting down again! And the volume was out on one side. I sent it back, they fixed the volume but said they ran diagnostics again and found nothing. (I did notice that GS didn’t explain that the thermal paste did fix my problem for a night, they just wrote something like “redo, also volume is out now”)
I also want to note that after they worked on it the first time, during the time that it let me do a ton of things, it did shut down twice (long periods apart) but although the screen was black and all lights were off, the fan was really, really loud. I had to force a shut down both of those times.
The second time I got my laptop back, they had done a factory reset which didn’t help.
I called Apple yesterday to complain and they suggested I update my software (I hadn’t done so because I was afraid it might shut down during and make things worse).
I did the update (no shut downs) and then proceeded to use my laptop for a good hour doing things it would never allow me to do in recent months. I thought maybe the update had fixed my problem but I put it to sleep, got back on about an hour later and the second I opened Mozilla it shut down. Turned it back on, opened Mozilla, it shut down. Turned it back on, opened Safari and it worked for a bit but shut down a couple times there too.
This is SO frustrating. I use my Mac for work and have lost a great deal of money while going through all of this.
Here are things I’ve noticed:
- When unplugged it seems to shut down more frequently, I once tried to flatten and save a large file in photoshop but it took me four tries where I eventually had to go about it a different way to get it to save,
- I can use an external disc drive for hours watching TV with no shut downs (or only sometimes when it’s paused),
- I can plug in an external hard drive and transfer files or view files with no shut downs,
- I can play hours of Minecraft with no shut downs (though as time went on I did have a couple of shut downs while playing),
- For the most part the shut downs happen while browsing the web (I use Mozilla), I’ve used an HDMI cable to watch a movie on my TV with no shut downs.
- I can’t believe this has been an issue for some people for years and it is STILL an issue.
I wanted to list things I am able or unable to do in hopes that this will draw a better picture for someone that understands the inside of a computer better than I do. It’s interesting that the thermal paste seemed to work and I think the answer lies closely to that.
Is it possible that if I buy my own thermal paste and have that applied that it will work? I mean Apple just did that so I’m just not sure.
Update (11/16/2017)
This was directly after a shut down and restart. I did notice at one point while using it, It said 70°C, but that’s the highest it went that I saw.
Bu iyi bir soru mu?
5 Yorum
Lets do some deeper diagnostics here. I suspect your system is overheating. But what is the root issue? I don't think Apple or the Geek Squad found it.
Give this App a try: TG Pro. Paste a screenshot of the main screen of TG Pro after you've encountered a shutdown (after you restarted) Time is important here so be quick! ;-}
Dan tarafından
Oh I forgot to mention this. I had an app I believe was called SMC Fan Control which I no longer have after the factory reset. I would use my MBP and check on the app frequently. It was tweaked a bit and they said to “bump it up” if I needed to but if I noticed the temp was real hot to shut it down.
I did notice two times the temperature went up to 106 and 109 and both times I shut it down immediately and it cooled off pretty fast. I set it to auto and stopped using it when I read that it should be used with caution because I didn’t want to make my problems worse.
Those two times that I shut it down because it was so hot, you could feel the heat near where the air comes out by the top speaker and it’s never like that when it shuts down on its own.
I can try the app you mentioned but am not currently where I can get WiFi so it will be a while. Thanks for the suggestion! Will keep you posted.
Kimberly Renee tarafından
Lets pull SMC Fan Control! It could be your issue here.
Sometimes we think we know better than what the system knows is what it needs. People either set this to low or to high and it just doesn't respond as quickly as it needs to.
Dan tarafından
Yeah like I said, I no longer have it since the factory reset and hadn’t been using it for a while anyways because I wanted to get to the root of the problem and I shouldn’t have to use that!
Also I should note that I was having the problem for months before I got the SMC Fan Control, I had initially thought it was a fan problem which is why I got the app but I don’t think it’s the fans!
Kimberly Renee tarafından
I added an update with a photo of the app you suggested, in case you didn’t see it. :)
Kimberly Renee tarafından