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Released late 2015, identified by model number A01-431-C8G8

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I can't log in. I get 'incorrect password" and cursor is gone,

Suddenly my password is getting the response of "incorrect password" and my cursor has disappeared and the mouse pad is not functioning

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- try resetting your laptop ???

- It could be a keyboard problem

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Hi,

Try plugging in a USB keyboard and see if it works OK.

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Thanks! I'll try that.

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Android Tamir Setleri

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Hemen Alışveriş Yapın

1 Cevap

Do you have a virus? have you done anything uhh lets just say risky recently, pirated games? if not get back to me and I'll help you out to your next step try these general tips from microsoft:

Method 1:

Run the fixit available in the link below and check if that makes any difference

Hardware devices are not working or are not detected in Windows

http://support.microsoft.com/mats/hardwa...

Method 2:

Perform Clean Boot and check.

To help troubleshoot error message, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

Please note: After the troubleshooting, make sure to boot your computer to normal mode by following the step 7.

Method 3:

Step 1:

Check keyboard works fine with on-screen keyboard.

http://windows.microsoft.com/en-US/windo...

You can also check whether issue is in keyboard or not by connecting external keyboard.

Step 2:

Update mouse driver

a.Click Start.

b.Click Control Panel.

a.Using the drop-down menu next to View by: in the upper-right corner, select Large Icons.

b.Click Mouse.

c.Click on Hardware tab, Click on Properties button.

d.Click on Driver tab, Click on Update Driver.

IF NONE OF THESE WORK GET BACK TO ME.... YOU MAY HAVE TO REINSTALL WINDOWS

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