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A1418 / EMC 3068 / 2017 / 2.3 GHz dual-core i5 processor. Released June 2017.

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iMac shutdowns when running software

My iMac shuts down whenever I run Adobe Premiere, Elements, or any video editing software, or web streaming software such as WireCast.

While under warranty I got support by Apple. The Tier 3 support acknowledged there was a hardware problem and had me take it to Apple Store to replace the logic board. In Apple Store the techs couldn’t reproduce problem. I told them they had to run the softwares mentioned above. They said they don’t run third party software and refused.

It passed all their test while not under a load. Now it is out of warranty. The Tier 3 who helped me said he told them to replace the logic board or maybe even the power supply. They refused.

Now I have an iMac I can’t use for anything other than to watch TV.

Help! Rufus Echols

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Bu iyi bir soru mu?

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I will contact corporate first. Don't want them saying they can't do anything because I tried to repair it myself.

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what shows when D for Diagnostics?

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Ouch! I think you’ll need to speak with Apple Corporate. The only actions we can suggest is to try refreshing the thermal paste or replace the logic board.

Bu yanıt yardımcı oldu mu?

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o'brien Echols sonsuza kadar minnettar olacak.
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