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Hewlett-Packard began manufacturing personal laptop computers in 1993.

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Keyboard & Touchpad not working after screen replacement

I have a HP Spectre x360 - 13-4105dx. This is a convertible laptop. So when it is flipped into tablet mode, my assumption is that it disables the keyboard and touchpad. The keyboard and mouse was working before I did any work on the unit. This model had a cracked screen and so I replaced it with a new model.

I disassembled the unit and removed the logic board from the case to get at the screen along with all the other components. Then I replaced the screen and put everything back.

The mouse and keyboard work when in bios, but not in Windows 10. The HP support department suggested that Windows 10 should be refreshed but im not so sure that is going to fix the problem.

Has anyone ever experienced this? Or does anyone have any idea when I could do to fix this? I removed and refreshed the sensor drivers in device manager, but that did not fix it. I searched windows for any tool that I could use to re-calibrate the drivers for the sensors for the convertible aspect of this modem but could not find anything.

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I am hoping you can help. I have literally done everything on this same problem except remove the chip you are talking about. I have an HP pavilion x360. I have looked for that chip and cannot find it. I see your pic but it is a different model than mine. I replaced my screen about a month ago… then a couple weeks later my keyboard stopped working. I replaced the keyboard… now it works in bios but not in windows. I am so very frustrated. Do you think removing the chip will work? If so can you help me know where to find it in this model please!

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If it is a different model then I probably can't help as I wouldn't know where the chip is located. And you wouldn't want to start removing random chips unless you know for sure it's the accelerometer chip. Do you have the full model number?

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I have the same problem , i need remove the chip but i don't know what is. The model is HP Pavilion x360 - 15-dq1071cl. Some one know the chip?

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Same issue however Keyboard and mouse off as it seems stuck in tablet mode tried to disable Intel Integrated Sensor made no difference done registry hack in Immersion section still no keyboard and mouse. Told windows to only use desktop mode no difference. This model is HP X360 14-DH it does have a very small crack top right corner of the digitiser however touch works fine and even if I disable touch same result no keyboard or mousepad. Have done every this suggested even factory restore using the HP cloud utility.

I am pretty sure it is the sensor that cuts out keyboard and mouse while in tablet mode and its stuck no matter what I do in desktop mode. Be nice if HP actually solved issue to the end. What I would love to know is all devices need to be disabled to totally stop the tablet mode the intel sensor does not do it in this case or it may do but keeps the keyboard and pad in tablet mode off. They both work in bios and DOS so it is something in windows as they stop as soon as you boot into windows

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I had the same problem, However I was able to fix ine by plugging in an external mouse and turning the computer off, then I turned it on and it was fixed so give that a try first.

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The result on this was I needed to disable the integrated sensor. But so far no response from hp as to why this has to happen with a screen replacement. The Unit now does not detect and disable the keyboard and touch pad when the laptop is in tablet mode.

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Hi Scott, how can we disable the integrated sensor?

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Yeah, can you please elaborate on how to disable the integrated sensor? This solution is not helpful if we don't know how you did this.

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I tried to disable it with all my original programs, apps and files but didn't work, then I hard reset the laptop but nothing. I was about to open the screen to transplant the chip (mention down DPS Repair) but I tried first to disable "Intel Integrated Sensor Solution" and worked. Keyboard and pad work with no problem. Thank you Tracy M.

Hp Pavillon x360 Convertible 15-cr0xxx/ Windows 11 Home 64-bit os

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I had the same problem, However I was able to fix ine by plugging in an external mouse and turning the computer off, then I turned it on and it was fixed so give that a try first.

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The integrated sensor is a driver that shows up in the device manager under system devices. Sorry for the late response on this.

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After some more research I found that you can disable the integrated sensor here - Device Manager > System Devices > Intel Integrated Sensor Solution - right click and disable computer. Then restart computer. After changing out my screen on an HP x360 now touchscreen, keyboard and mouse works.

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7 Yorum:

It's ALIVE! This fix actually worked. Thank you thank you thank you ....

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Tip: Keep these steps handy. A Windows update just reset it on mine.

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this worked for me too. you rock. thank you.

actually, more specifically, my 12 year old daughter will now be able to play minecraft again, so this elevates you to god status in her eyes

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You are a god in my ten year old son's eyes as well. Thank you sooooo much for posting this solution.

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Same issue

I think it's because of windows 11 and hp customer care also said this to go back to 10. but going back to 10 also didn't solve

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The accepted answer doesn’t actually fix the root of the issue. The problem is these models have a bad gyro/accelerometer chip. By removing the chip the laptop will no longer register any orientation data and the keyboard and mouse will always work in any position. This may have the side affect that HP was originally trying to avoid where you might now hit keys on the keyboard when it’s in tablet mode but better than not having a working keyboard at all when in laptop mode. To fix just remove U28 from the motherboard.

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I seem to have the same question.

Mine is model 13-4103dx which is slightly different than the picture.

Can't find U28 anywhere. Is there any way to locate it?

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I also did a complete screen assembly change on that exact model 4103dx. I had the same issue with the sensors not working properly in Windows. Customer was !#^&@@ and had to buy them a new one over it. If your a tech DO NOT try to fix yourself. Send it to HP or better yet, Stay FAR FAR away from HP products. They make junk.

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Thx it works for my HP Spectre x360 G2

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After an EXTREMELY long search for one of my clients, I've managed to solve this issue and I hope this can work for you as well:

In the new screen assembly I had bought to replace the broken screen, specifically the x360 models, they are supposed to have a chip INSIDE the screen at the top that the broken screen does have. Opening up the new screen carefully, I was able to see that no such chip existed and that there was a floating cable specifically for the chip. after transplanting the old chip into the new screen and plugging it all back in, the keyboard and touchpad were able to work as they should!

I don't have a clear explanation as to why the chips need to be with their original computer, but it seems like the only way to have the whole computer working correctly without disabling any drivers.

I recommend caution opening up the new screen as they are glued and incorrectly opening it could damage it, but adding the chip in is a fairly simple process. I wish you all the best.

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Hi, Can you provide a photo of where this ship is and what it looks like?

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Exact same issue here, worked on this thing for 2 weeks and over a dozen different OS installs. This ebay seller passing off OEM New assembly is going to get roasted. Pulled it apart, used cables and no g-sensor board. After a quick transplant we're back on track.

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Hi All , Managed to find another workaround.

I would recommend firstly attempting @fixitchix (Tracey M)'s Repair comment .

The issue is with the device being stuck in Tablet Mode; which disables the keyboard and mouse (I am still unable to fix the touch issues) .

You may need to place the old screen (original) on the device temporarily and start the computer. Then WITHOUT removing the battery, replace the screen with the new one and restart the computer. Touchpad and Keyboard should now work.

Head to Settings>Display>Advanced Display Settings>Display Resolution and set it to "Landscape".

Hope this helps :)

Update:

Opening Device Manager and uninstalling "HID compliant touch screen" and restarting the computer fixed the touch issues!

If this fixed your issues: Leave us a review if this helped!

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