Why is my OP-1 screen working when I turn it on, but not when I reset?

when I turn on my OP-1 normally, it boots up fine, screen works. However, I have been trying to factory reset it and whenever I attempt a reset, the TE boot screen remains off. In fact, nothing turns on when I reset it. Is there a fix for this? I spent a lot of money on this synth, and I would like to not have to spend more for repairs.

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