I have lights in GE Profile PFSS6FKXCSS. Neither refrigerator nor free
Refrigerator and freezer are Not running. All food room temp. Water dispenser dispenses water but there is no ice. Dispenser control panel has lights on and I tried adjusting temp, pushed turbo freeze and turbo refrigerate . Now lights flashing blue, showing temps -4 and 37 F. Sears technician came out, opened the fridge and freezer doors and said “ communication problem" maybe a power surge took out the main panel and dispenser panel. Repair about $840.00. Suggested buying new fridge because of old age of appliance. I said that it's only 6 years old and asked about diagnosing the board or other components. I was told nothing could be tested - because the machine to test these things is over $3000.00. I asked how to know that dispenser control is bad and not just the main board. I was told it was just a guess and might not fix the problem. Can someone tell me how to troubleshoot this? I find it hard to pay for a service call, pay 800.00, and wait 2 weeks for a repair- especially after throwing out a few hundred $$ of food.
Thanks for any help.
I have a hard time pulling the large appliances out and that's one reason I called Sears. I would have otherwise pulled it out and at least looked at it - pulled up some information on internet and tried to see what might seem to be a visible problem. One of the people who responded said he thought it could be a rebrand Samsung rather than a GE Profile. It has GE logos and Owners manual, but I couldnt find the corresponding GE model # either. I'm going to try getting someone to help me pull it out and will repost. Thank you for responding! dee
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