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Repair information and guides for the long-awaited refresh of the popular MacBook Air, featuring Intel's Core i5 processors, an updated Retina Display, and numerous other changes and updates that was released on November 7th, 2018.

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Did something incredibly stupid to stuck left shift key

OK, please bear with me. My left shift key had been sticking occasionally so I put it on the back burner to bring in for repair before the warranty was up. Lo and behold, COVID arrived and it was impossible or very difficult to get a repair appointment.

The problem stopped—was probably just some debris—but I made a note to bring it in anyhow, as I had heard about the free butterfly key repair program.

without giving the gory details of why I ended up doing this, in the hopes of fixing the problem myself i’ve ended up with the protective membrane/silicone switch cover nearly completely torn off.

is there any hope or suggestions to bring this in and still have it fixed? of course key is worse. I guess I could be honest but that doesn’t seem to be the best tactic here. thought about trying to get the remains of the membrane back out of the trash but that’s not a pretty picture.

I know all this sounds and is really really dumb—however was in the midst of total anxiety thinking about the fall and school for my kids.

thanks,

Gina

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This can slightly depend from store to store. Though often the keys don't get opened up because it is hard. When you bring in your computer the whole top case gets replaced. As long as the problem with sticking keys is still there, and the key cap has not been visibly broken, you should be fine.

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If you maybe have evidence of the keyboard not working before attempting the repair you might be in luck. If they try to say your warranty is void or recall is void because you tried to fix it to get out of covering it, it most likely is an illegal practice according to the FTC in the US. But be aware that if they do fix it, odds are it’ll have issues again because they didn’t change the design much to prevent the issue. It wasn’t until they released the 16” MacBook Pro that they realized that maybe that butterfly design wasn’t a good one and changed to a different design.

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