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HUMAX PVR9300T, not responding to remote control

My Humax digital video recorder is not responding to the remote control, batteries not at fault, replacement remote still does not communicate with recorder, will not record, cannot access to format hard drive. model is PVR9300T Have purchased the latest new model, it is a SMART device, and not as user friendly as the old device. I really need the old one fixing. Humax not interested.

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Hi @notknown2giveup ,

Have you tried using the PVR control buttons to operate the recorder, you didn’t say?

Looking at p.GB9 of the user manual, on the front of the recorder (behind a drop down panel?) there is a menu button and the arrow navigation buttons plus the OK button (see # 4 & 5) that should allow you to navigate through the different menus and select the appropriate function, setting etc

Here’s the user manual UM-PVR9300T(UK)_400GB_09-0626.pdf

If this works this proves that the problem is related to just the IR reception section of the recorder (as you have replaced the remote) e.g a faulty IR receiver perhaps and not something more.

An interim workaround but it maybe better than nothing as there’s not much information out there regarding service manuals, parts lists etc.

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Hi jayeff,

I sent a reply in response to your incoming email, this was not the correct thing to do and so I am repeating the reply to be sure you get it.

Hi jayeff,

I am new to fixit so I hope this email gets to you.

Yes I have the manual and I had high hopes that the key pad would bridge the gap but it did not which rather suggests that maybe a format of the hard drive, losing all my recordings, will be the way forward. It certainly does seem as though the IR pick up is responsible for the remote control not working. however, the recorder has been playing up on and off for some time. By this I mean that lengthy programmes tended to suffer from sound and vision lag mainly towards the end of the recording. Plus, annoyingly, the last few crucial moments would be missed. The format of the drive is said to be a cure for this feature. resorting to the key pad I did manage to get to play back existing recordings and also scroll through the menus but access to any activity was blocked. More detail is limited.

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@notknown2giveup

If you want to save your existing recordings it may be difficult because I believe that you can't just copy them off the HDD by inserting the HDD in a caddy and connecting it to a PC etc as they are encrypted, so you would have to overcome that as well.

An idea maybe is that since you can replay them is to get a HDMI splitter (example only) and connect the PVR to a TV and a PC via the splitter and then use a video capture card in the PC to copy and save the videos to maybe an external HDD connected to the PC.

This explains it better than I can.

It involves a bit of gear and time of course but once you have saved what you want then you can reformat the HDD and see if that resolves the problem.

You probably won't be able to copy the saved videos back onto the PVR but at least you will still have them and can play them back maybe from the PC to the TV or if they are stored on an external USB HDD if the TV allows, connect it directly to the TV's USB port. A lot of TVs allow for HDDs to be connected nowadays to view what is stored on them

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