Why can’t I update?
Why can’t I update my windows laptop to the latest window version?
What is the make and model number of the phone?
Have you checked that the USB port in the laptop is working OK by connecting another USB device e.g. mouse, another phone etc?
Have you tried a different known working charge cable for the phone? Some cables don't have the necessary data wires in them. They only have the power wires and that it why you can charge a phone from a USB port in a PC and not "talk" to them from a PC. This is more the case with USB2.0 micro cables and not USB-C cables
Can you try connecting the phone to another computer to check if it is recognized by it OK?
If specific drivers are needed by the PC for your model usually Windows 10 doesn't need to be updated as mostly it will already recognize the phone and install the necessary drivers or download drivers automatically if it hasn't got them.
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