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How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD

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  1. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Confirm hardware issue: adım 1, 1 resimden 1.
    • Confirm your buttons are not working by opening the diagnostics (Wacom Tablet Properties application -> About -> Diagnose.

    • In my case, I didn't do this. In frustration, I just started on the teardown. So it is possible this issue is caused by software and not hardware, but rest assured, this fix will work for either situation.

  2. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, PREPARE: adım 2, 1 resimden 1.
    • Start off with a strudy and clean workspace.

  3. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Remove rear covers: adım 3, 3 resimden 1. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Remove rear covers: adım 3, 3 resimden 2. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Remove rear covers: adım 3, 3 resimden 3.
    • If you have the ERGO stand, we need to start removing that first. Turn the Wacom around so you can start on the back.

    • Pry off the rear covers.

  4. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Disconnect Ergo Stand Cables: adım 4, 2 resimden 1. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Disconnect Ergo Stand Cables: adım 4, 2 resimden 2.
    • Disconnect the cables on both sides. 4 total.

  5. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Remove Ergo Stand Screws: adım 5, 2 resimden 1. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Remove Ergo Stand Screws: adım 5, 2 resimden 2.
    • One each side of the ERGO stand, remove 4 screws.

    • Be careful not to let it fall over

  6. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Move heavy things: adım 6, 2 resimden 1. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Move heavy things: adım 6, 2 resimden 2.
    • Place a clean towel on workbench

    • Move ergo stand to floor, we're done with it for now

  7. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Open Wacom: adım 7, 2 resimden 1. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Open Wacom: adım 7, 2 resimden 2.
    • Place Wacom tablet face down on towel

    • Remove rear screws

    • All screws are the same, except the center one.

    • Don't forget to lift up these things and get the hidden screws (2)

  8. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Pop off rear panel: adım 8, 2 resimden 1. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Pop off rear panel: adım 8, 2 resimden 2.
    • Now carefully pop off the rear plastic cover. Start at the top near the buttons and work toward the bottom.

  9. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Remove cable from switch board: adım 9, 2 resimden 1. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Remove cable from switch board: adım 9, 2 resimden 2.
    Bu adımda kullanılan alet:
    Tweezers
    $4.99
    Satın Al
    • Carefully push the flex cable connector away from the connector

    • Carefully remove the cable from the connector with tweezers

  10. How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD, Extra credit - replace the switch board: adım 10, 1 resimden 1.
    • Assuming you can find a replacement switch board, replace it. It is made by ALPS, but a quick search on the part # did not reveal anything.

Sonuç

To reassemble your device, follow these instructions in reverse order.

7 farklı kişi bu kılavuzu tamamladı.

DIY Security Guy

Üyelik tarihi: 05/14/16

251 İtibar

1 Kılavuz yazıldı

2 Yorum

I'm actually convinced this is a software issue (at least in my case) as it started the moment I downgraded my Cintiq driver.

No matter which driver I installed afterwards (as cleanly as I could): If it worked, it glitched. Where it didn't glitch, the driver did not find the device compatible in the first place.

Your method did solve it for me, and the loss of those buttons does not bother me, considering I never intentionally used them to begin with.

So, thanks :)

Stefan Elsen - Yanıt

Worked 100%. Thank you!

Elad Tibi - Yanıt

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