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This guide shows how to replace a broken or cracked display assembly for the Moto Z. The display assembly includes the front glass and the AMOLED display.

The display assembly is extremely fragile and has no reinforcement. Work slowly and methodically when handling the display assembly.

If your display glass is cracked, tape over the glass to keep the glass contained and to prevent bodily harm during your repair.

  1. Heat an iOpener and apply it to the left edge of the phone for at least 90 seconds.
    • Heat an iOpener and apply it to the left edge of the phone for at least 90 seconds.

    • A hair dryer, heat gun, or hot plate may also be used, but be careful not to overheat the phone—the OLED display and internal battery are both susceptible to heat damage.

    • As you're waiting for the adhesive to soften, move on and read the following step to get an idea of where to pry.

  2. In the following steps you will be cutting through the adhesive around the edge of the display assembly. To avoid damage, do not cut in the following areas:
    • In the following steps you will be cutting through the adhesive around the edge of the display assembly.

    • To avoid damage, do not cut in the following areas:

    • The OLED panel

    • The home button

    • The flash unit

  3. Apply a suction cup as close to the heated edge as possible. Lift on the suction cup and insert the tip of an opening pick into the gap. Do not insert the pick more than 1/16" (1.5 mm). Over-inserting the pick may damage the OLED panel.
    • Apply a suction cup as close to the heated edge as possible.

    • Lift on the suction cup and insert the tip of an opening pick into the gap.

    • Do not insert the pick more than 1/16" (1.5 mm). Over-inserting the pick may damage the OLED panel.

  4. Carefully slide the tip of the opening pick down and up the side of the phone, making sure not to cut deeper than 1/16" (1.5 mm). As you run the pick along the side, you will feel the tip of the pick press against the edge of the OLED panel. That is as far as the pick should go without damaging the panel. Once you have separated the adhesive, leave an opening pick in the side to keep the adhesive from resealing.
    • Carefully slide the tip of the opening pick down and up the side of the phone, making sure not to cut deeper than 1/16" (1.5 mm).

    • As you run the pick along the side, you will feel the tip of the pick press against the edge of the OLED panel. That is as far as the pick should go without damaging the panel.

    • Once you have separated the adhesive, leave an opening pick in the side to keep the adhesive from resealing.

  5. Repeat the heating, lifting, and cutting steps for the remaining long edge of the phone.
    • Repeat the heating, lifting, and cutting steps for the remaining long edge of the phone.

  6. Apply a heated iOpener to the top edge of the phone for at least 90 seconds.
  7. Insert an opening pick into the flash side corner of the phone and carefully slice around the flash unit. Do not insert the pick more than 1/16" (1.5 mm) into the edge.
    • Insert an opening pick into the flash side corner of the phone and carefully slice around the flash unit.

    • Do not insert the pick more than 1/16" (1.5 mm) into the edge.

    • Once you are done cutting, leave the pick in the corner to prevent the adhesive from resealing.

  8. Insert an opening pick into the remaining top corner of the phone. Carefully slice through the adhesive across the top of the phone. Do not insert the pick beyond 1/2" (12.5 mm).
    • Insert an opening pick into the remaining top corner of the phone.

    • Carefully slice through the adhesive across the top of the phone.

    • Do not insert the pick beyond 1/2" (12.5 mm).

  9. Apply a heated iOpener to the bottom edge of the phone for at least 90 seconds.
    • Apply a heated iOpener to the bottom edge of the phone for at least 90 seconds.

  10. Insert an opening pick into a bottom corner and slice towards the home button, stopping before you reach it. Once you're done with the corner, leave a pick in place to prevent the adhesive from sealing. Repeat the process for the other bottom corner.
    • Insert an opening pick into a bottom corner and slice towards the home button, stopping before you reach it.

    • Once you're done with the corner, leave a pick in place to prevent the adhesive from sealing.

    • Repeat the process for the other bottom corner.

  11. Carefully twist the first opening pick slightly to help release the edge adhesive. Repeat the same process for each remaining pick, moving them as necessary and twisting slightly to release the adhesive.
    • Carefully twist the first opening pick slightly to help release the edge adhesive.

    • Repeat the same process for each remaining pick, moving them as necessary and twisting slightly to release the adhesive.

  12. Lift the earpiece end of the display up to provide access to the display cables. Do not open the display beyond 90 degrees, and always support the display panel. Do not open the display beyond 90 degrees, and always support the display panel.
    • Lift the earpiece end of the display up to provide access to the display cables.

    • Do not open the display beyond 90 degrees, and always support the display panel.

    It says lift home button end of display but the photo shows lifting the earpiece end.

    Lynne Ayers - Yanıt

    Good catch! I have fixed the step.

    Arthur Shi -

    When I finally got mine opened, all I see is a white piece of metal. Nothing like you photo…UhOH…

    Diana Myera - Yanıt

    Oh no! It sounds like a different model! Motorola phones are notorious for their similar sounding naming conventions.

    Arthur Shi -

  13. Use the point of a spudger to pry the display cable shield up. Remove the display cable shield. Remove the display cable shield.
    • Use the point of a spudger to pry the display cable shield up.

    • Remove the display cable shield.

  14. Use the point of the spudger to lift and disconnect the display cable connector from its socket. Use the point of the spudger to lift and disconnect the display cable connector from its socket.
    • Use the point of the spudger to lift and disconnect the display cable connector from its socket.

  15. Remove the display assembly. Compare your new replacement part to the original part. You may need to transfer remaining components (such as the flash lens) or remove adhesive backings from the new part before installing.
    • Remove the display assembly.

    • Compare your new replacement part to the original part. You may need to transfer remaining components (such as the flash lens) or remove adhesive backings from the new part before installing.

    • Before you reinstall the display assembly, thoroughly remove any remaining adhesive and glass from the frame.

    • After removing all traces of glue and glass from the frame, clean the adhesion areas with 90% (or higher) isopropyl alcohol and a lint-free cloth or coffee filter.

    • Be sure to turn on your phone and test your repair before installing new adhesive and resealing the phone.

    • Use the Motorola Moto Z display adhesive to reseal your phone. Follow this guide for instructions on how to apply adhesive to the replacement screen.

    By removing the traces of glue from the frame, you will also remove the protective covers of the microphone and whatnot at the home button side,, as well as the speaker cover at the other side, because the glue does its duty…

    dr_baeschtlr - Yanıt

  16. Use tweezers to peel off any tape on the home button connector and home button Use tweezers to peel off any tape on the home button connector and home button
    • Use tweezers to peel off any tape on the home button connector and home button

  17. Use the point of a spudger to flip up the home button connector's lock. Use the point of a spudger to flip up the home button connector's lock.
    • Use the point of a spudger to flip up the home button connector's lock.

  18. Use tweezers to carefully pull the home button cable straight out of the socket. Use tweezers to carefully pull the home button cable straight out of the socket.
    • Use tweezers to carefully pull the home button cable straight out of the socket.

  19. Remove the home button.
    • Remove the home button.

Sonuç

Compare your new replacement part to the original part. You may need to transfer remaining components or remove adhesive backings from the new part before installing.

To reassemble your device, follow these instructions in reverse order.

Take your e-waste to an R2 or e-Stewards certified recycler.

Repair didn’t go as planned? Check out our Motorola Moto Z Answers community for troubleshooting help.

17 farklı kişi bu kılavuzu tamamladı.

Arthur Shi

Üyelik tarihi: 03-01-2018

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14 Yorum

Do you ship to India?

gsriram72 - Yanıt

Watch the youtube video it’s a lot better also instead of sending a sticker that connects the phone and the screen they should’ve added adhesive to the new screen.

Jonathan Davila - Yanıt

Hi Jonathan,

Unlike aftermarket screens that may have adhesive pre-attached, we are an authorized Motorola reseller and sell OEM Motorola parts. In this case, the OEM screen comes without adhesive pre-attached.

Arthur Shi -

For the most part this was a helpful guide, but what about the flash? When following the directions the flash comes off with the screen/digitizer, and it appears to have happened to the author as well. There is no mention or help in reattaching this component or needing to purchase a new flash component prior to beginning the repair. It will be too late for me, but any insight might help others.

Joe Wiltjer - Yanıt

Hey Joe,

You’re right—depending on the part you order, you may need to transfer the flash lens from your original back cover to the replacement part. This involves prying the original off and sticking it back onto the replacement cover. I’ll add a note to one of the steps.

Arthur Shi -

You have to reattach the flash lens wires directly to the underside of the OLED screen, not the ‘back cover.’ It sticks directly to the OLED screen. That’s where it was on the old screen. Was this wrong?

Daniyal Kazi -

Hi, do you know if it would be possible to use the screen from a Z Play (much cheaper)?

Jean-Yves - Yanıt

Hello,

Somehow in the middle of the process to replace my Moto Z screen and battery, I lost the display cable shield. I assemble the display without it, but the touch won’t work. AIs this because I lost the part, or the replacement part is faulty?

Also, the adhesive tapes on the battery are also gone. Is it going to a problem?

Thank you

Farshad Khoshnoud - Yanıt

Hi Farshad,

It is possible, though unlikely that the missing display cable shield is the culprit for the touch. I would double-check the wide display connector to make sure it is fully seated. Connect the display, place a non-conducting sheet between the display and the rest of the phone, and power it up to see if the digitizer works. If it does, there’s a grounding issue. The black tape on the battery mainly helps dissipate heat, but may also help electrically insulate certain parts.

Arthur Shi -

Hello

I have tried to use a piece of folded aluminium foil as the shield, but it won’t work. I used it because I failed to find this small part online, on the other hand, I find in comments after my story that the shield may not be of touch function value, so, I am wondering what else could be the issue. I also ordered two more display assemblies because I thought they may be faulty, but nothing changed. Any idea?

Farshad Khoshnoud -

Everything went great but I forgot to replace the Display Cable Shield, found it when I was cleaning up. Hope it’s OK without it?!

Randall Patkowsky - Yanıt

Hi Randall,

If you already sealed the phone and it works, that’s fine!

Arthur Shi -

Hi Randall

Is the phone fully functional? I have lost the display cable shield and when I assemble the device, there’s no touch.

Farshad Khoshnoud -

The screen is super sensitive and I messed up the volume and power buttons.

Randall Patkowsky - Yanıt

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