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If you are not receiving video, or the picture is blurred or discolored, then a faulty camera may be the issue. If troubleshooting has led you here, then this guide will help you change the camera in your Nest Hello. Disassembly will require the iFixit opening picks, Phillips #000 screwdriver, and tweezers. It is easy to damage the waterproofing O-Ring while removing the faceplate and device housing, so [|plan on replacing that as well.]

  1. Nest Hello Camera Replacement, Casing and Faceplate: adım 1, 1 resimden 1.
    • Insert the pick between the black faceplate and white casing of the Nest Hello.

    • Pry the faceplate away from the device with the opening pick.

    • If you have not opened the Nest Hello before, there will be a protective foam mesh that is glued to the plastic covering and the inside of the mesh, use a pick to cut through the mesh as much as possible.

    • Completely remove the faceplate from the device, do not be afraid to pull hard.

  2. Nest Hello Camera Replacement: adım 2, 2 resimden 1. Nest Hello Camera Replacement: adım 2, 2 resimden 2.
    • Peel back the cover stickers and use the Phillips #000 screwdriver to remove the four screws.

  3. Nest Hello Camera Replacement: adım 3, 3 resimden 1. Nest Hello Camera Replacement: adım 3, 3 resimden 2. Nest Hello Camera Replacement: adım 3, 3 resimden 3.
    • Insert opening pick between the white casing and the black internal circuitry and pry it out.

    • There is a ribbon cable connecting the white casing to the circuit boards. Be careful not to tear out the cable while separating the casing from the circuit boards.

  4. Nest Hello Camera Replacement, Motherboard: adım 4, 1 resimden 1.
    • Use the Phillips #000 to remove the two screws holding the ribbon cable to the white casing.

  5. Nest Hello Camera Replacement: adım 5, 2 resimden 1. Nest Hello Camera Replacement: adım 5, 2 resimden 2.
    • Grip the connector with the tweezers as shown and pull it away from the casing.

  6. Nest Hello Camera Replacement: adım 6, 1 resimden 1.
    • Remove the six smaller screws shown with the Phillips #000 screwdriver.

    • Remove the three larger screws shown with the Phillips #000 screwdriver.

  7. Nest Hello Camera Replacement: adım 7, 2 resimden 1. Nest Hello Camera Replacement: adım 7, 2 resimden 2.
    • Holding the device as shown push the circuit board away from you and up to free it from the clips.

  8. Nest Hello Camera Replacement: adım 8, 2 resimden 1. Nest Hello Camera Replacement: adım 8, 2 resimden 2.
    • Use the Phillips #000 screwdriver to remove the three screws holding the last circuit board to the black plastic housing.

  9. Nest Hello Camera Replacement: adım 9, 1 resimden 1.
    • Insert the pick underneath the black connectors and pry them upward to disconnect them from the circuit board.

    • Work your way around the device, prying the circuit board away from the housing.

    • Make sure to feed the wires when taking off the circuit board.

  10. Nest Hello Camera Replacement, Camera: adım 10, 3 resimden 1. Nest Hello Camera Replacement, Camera: adım 10, 3 resimden 2. Nest Hello Camera Replacement, Camera: adım 10, 3 resimden 3.
    • Remove the plug connecting the camera to the device.

  11. Nest Hello Camera Replacement: adım 11, 3 resimden 1. Nest Hello Camera Replacement: adım 11, 3 resimden 2. Nest Hello Camera Replacement: adım 11, 3 resimden 3.
    • Lift the top layer of circuits to reveal the unplugged camera.

    • Lift up the camera and remove it from the device.

    • If you flip the camera upside down a black rubber rectangle will fall out.

Sonuç

To reassemble your device, follow these instructions in reverse order.

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