Repeat the rail unlock procedure on the other drawer rail.

Once both rails are unlocked, firmly pull both rails to slide them out of the refrigerator wall guides.

Remove the freezer drawer.

To install the freezer drawer:

Push the geared torsion bar until it rests at the very end of the rails.

Align the drawer rails to the refrigerator wall guides.

Close the freezer drawer until the rails lock back in place.

If you don't hear a click, visually check if the plastic tabs have locked in place. You may need to push the rails in a little further with your fingers to set the tabs.