Jillian Brown

When I plug my tablet into my computer with the USB cable, my computer doesn't seem to recognize the device. What are...

After I turn my device on, the screen stays on the boot-up screen. When I looked up possible problems, I found many pages...

Hi Alex! That's a great question! A 'device reset' will reset your device back to its factory settings. This means that it will be completely wiped of any existing data, so you'll want to back up your device before performing this task. A 'device recovery' on the other hand is used when you can't access the settings menu to reset the device. From recovery mode, you can access certain system operations such as resetting the device, applying updates, or clearing the partition cache. Because it sounds like your touchscreen is not working, I would recommend performing a 'device recovery' (i.e. a 'device reset' in recovery mode). To read more on how to perform each of these tasks, visit our troubleshooting page: Nexus 7 Troubleshooting Nexus 7 Troubleshooting