I am a member of iFixit's Customer Support team, currently handling Purchase Order processing and providing support to Pro/Wholesale customers. I serve the great people of the internet and our lovely Central Coast locals.
Before iFixit, I served in the U.S. Army National Guard and Army Reserves for 9 years (11B and 31B), serving with the 341st MP Company 63rd RD out of California, and deployed twice to Iraq with the 1-180th Infantry (now Cavalry), 45th IBCT out of Oklahoma (OIF 07-08, OND 11-12).
In the civilian world, I’ve worked many different jobs. I was a sales associate at RadioShack for a few years, I’ve done residential solar installation for SolarCity (now Tesla), worked as an armed security guard for the Choctaw Nation of Oklahoma, and many other cool things.
Currently, I’m obsessed with saltwater fishing, either on the surf or out on the rocks along the Central Coast. You’ll find me belly-deep in the surf on most weekends.
Sorry to hear that! We recommend contacting the manufacturer or company that provided the phone or battery. If your battery was ordered through iFixit.com, pease reach out to iFixit Customer Support via help.ifixit.com and they will assist.
Hi Vincent!
Our Pentalobe P2 bits work perfectly in the Huawei P9. If you already have a driver handle that has a 4mm socket, you can use one of these bits in it and that should work fine. Otherwise, if you prefer the P2 screwdriver itself, you can find that tool here.
I hope this helps!
Thank you for your comment and for sharing your experience. You are awesome. :)
Sorry to hear about the unsuccessful repair, John!
Our Support team is here to assist in the event you need to find additional parts to complete your repairs, or if you decide you wish to return the kit that you ordered. Feel free to reach out to us via help.ifixit.com and we’ll do our best to assist you.
Cheers,
Hi Vijay!
Uh-oh, we’re sorry to hear about the battery trouble!
Our batteries come with a 1-year warranty, so this would definitely be something we can assist with. Please feel welcome to reach out via help.ifixit.com and provide our Support team with your order number so that they can look into these battery troubles with you.
Thanks!
Thanks for your update, McDoccius! We appreciate your kind words but regret hearing of your battery trouble.
Our batteries do come with a 1-year warranty, so we’d be happy to see about replacing that one for you. If you’d like, please reach out to our Customer Support team via help.ifixit.com and provide them with your order number and they’ll get you all fixed up.
Hi Ryan! Sorry to hear about the trouble! Our Support team is here to assist. If you’re still worried about this trackpad working for you, please reach out to them via help.ifixit.com so that they can look into this with you.
Hi John! Our Support team is here to assist if you’d like to inquire about your warranty. Please feel free to reach out via help.ifixit.com and they’ll look into this trouble with you.
Sorry to hear about the unsuccessful repair experience, Justin. If you contact iFixit Customer Support via help.ifixit.com and provide them with your order number, they can assist with this issue.
Hi Stephen,
Thanks for your order and for your feedback about your repair experience. We’re sorry to hear of the trouble in having to adjust the fold of the battery cable. This is something we’d consider to be a defect if you were unable to get it working correctly.
Our Support team will reach out to you via email, as we’d certainly like for you to have a successful repair.
We look forward to assisting!
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Sonraki