The most common cause of this, is installing the wrong propellers on the motors. Please be sure that the correct props are installed on the correct motors based on the rotation direction of the motors.

Once the dji GO app is installed go on your android or ios device, you should make sure your device settings are correct, and try again. Make sure your device is not in airplane mode, and that your gps location is enabled for advanced features.

The DJI Phantom 3 Advanced is compatible with any android(v4.1.2 or later) or any iOS(v8.0 or later) device. There is also a list of recommended devices in the user manual. Hope this helped!