This device is a ‘BD-JM57’ -[- We don’t see any ‘C’ in the model no. Not sure of any difference with that, but it surely...

THAT PART [the drive deck] WAS NOT THE PROBLEM! Also the part is different than the one shown here. That one is for different players than this one. I found the correct part: AK96-02203B http://www.samsungparts.com/Products/Par...-AK96-02203A.aspx?model=BDJM57 Crazy, just noticed they raised the price from when I just purchased ours. wow. Purchased the new drive believing that was the problem. But it wasn’t. Whatever is causing this is a problem internally. Probably in the PCB someplace. The capacitors look perfectly fine. But I’m not even sure I can return this new part. (Received it today). :( Trying to contact them is a study in massive frustration. After waiting 50 MINUTES on hold, I finally left number for them to call me. Looks like this NEW player (2018) is destined for the scrap heap. What a waste.

Aloha a nui loa! From years of repairing and working with printers: Leaving the printer in sleep mode to run cleaning cycles is not a good idea. Here's why: You do not want the printer to do these cleaning cycles. The more it does this, the more chance the ink will clog the nozzles. TURN IT OFF at night or when not in use for long periods. Also, by running so many cleaning cycles you run the risk that the printheads will clog up even more than it would if it runs the sleep mode cleaning cycles. You should only do as many as the manual claims (usually 4 or 5) preferably only 3. Make sure you print color every week or so. The less you print color the more the ink will dry out and clog those nozzles from lack of use. When the printheads don't get better with cleaning cycles. You might try a Power [Exhaust] Purge in Maintenance mode. When that fails (this can also render printheads useless so only do this ONCE), you can try to manually clean the printheads (since they are permanently installed and only...