Both LED lights (sender and receiver) are blue and steady but no sound from the speaker. The only light on the speaker is the blue power light…steady, no flashing. Should the source light or any other light be lit?

Both led lights (sender and receiver) are blue and steady but no sound. Should the source light be lit? I have read the manual and troubleshooting instructions over and over but cannot get sound.

After unscrewing the toothbrush head from the body, how do I get the brush out. It will not pull off.