Hello there. Today I unfortunately dropped my Western Digital My Passport Ultra (1TB) on the floor. It dis-assembled, and...

Hello there I've an update to this matter. I took the drive to a local data recovery specialist, who very kindly provided a free diagnostic of the issue. I'd decided against proceeding due to the value of the quote, but very usefully understood that the issue lied in damaged read and write heads in the drive, meaning it can no longer be properly read and wouldn't mount. My understanding of this is that whilst the OS recognises the drive is there, it can't actually access it due to this physically endured damage. So I'm now on the journey of attempting a DIY repair, and thought where better to enquire about it than this wonderful community? Could anyone disseminate invaluable knowledge as to how I may go about: (1) Sourcing the required components and tools to conduct the repair. (2) Any known methods or guides out there that would enable me to complete it. Thanks for taking the time to read this, and I look forward to any responses. OOML.

Appreciate your help in the comments thanks BTL. One for the thread - I decided to immediately return the purchased drive. Not to worry as it wasn't purchased directly via the link you provided (since I'd need to use UK Amazon) but I searched for the same thing on my side. Unfortunately, I immediately suspected it could be a knock-off, there are some pics below for anyone else who may come across this thread. I'm not sure whether to report the seller, but its quite staggering that Amazon still don't seem to be paying attention to matters such as these, especially considering the listing I bought it from had a "visit the WD Store" link on it, which would heavily imply that the seller for that particular listing was selling genuine products. Much like I did with my most recent WD 2TB purchase I'm going to purchase direct from WD instead, as they delivery it securely too (this latest one was simply placed in an amazon A4 card slip with no padding or paper! I appreciate its an SSD not an HDD but still, don't...

Needless to say I'm quite devastated as I type this, I've memories captured on it since 2004, and what's worse, is I recently did buy a 2TB WD passport, which I believe is SSD, but didn't think to backup my existing 1TB onto it, despite there being ample space. What's even worse, is that I made the mistake of checking a couple of YouTube videos, one of which made the apparent recommendation of knocking the drive on its side a couple of times (as I genuinely concurred that the drive just had something that had loosened, it was otherwise fine, so I figured this would re-lodge something, serves me right for being impatient) and now its making a slightly louder clicking noise than one I'd recorded before...). I appreciate the options, and now I need to try and find a reputable data engineering service in London to just retrieve the data onto a new external drive or my existing 2TB, after which I plan to place this older 1TB on a mantlepiece somewhere to serve as a reminder to just, wait... What's worse is,...

Hello, today I dropped my 1TB Western Digital MyPassport, the cover came apart and the drive was exposed. It re-assembled just fine, it switches on when plugged in just fine, it sounds how it ordinarily would when plugged in, but is not loading on Windows and is no longer accessible via the Windows File Explorer. I can select the option to safely remove the USB device however, which is strange. So essentially the OS recognises it in that regard, but the files themselves can't be accessed... Not sure if this would affect it, but it was nearly full to capacity with only a few GB free. Can anyone provide advice on what I should do, or know of a good recovery provider in London UK?