Ryan Frawley

If you are unable to find the wireless network, you can try a few different things. If your router is far away from the device you're trying to connect to the internet with, you may need to move the router. It should be away from walls or metal surfaces as well as devices that may cause interference such as microwaves or wireless phones. If this option doesn't work, you might need to install more routers or signal extenders to ensure that the Wi-Fi signal reaches across your house. The problem could also be an internal hardware failure in the router. You may need to replace the antenna or the Wi-Fi card. There is additional information listed in the troubleshooting page.

Hi Jada, The amber light can blink for a number of reasons. The first thing you should do is check to make sure that the Ethernet cable is plugged into the back of both the router and modem. If that isn't the problem, try unplugging the modem for five seconds and plugging it back in to reset it. If all else fails, contact your local internet service provider to see if they're having service outages. For more information, check out the troubleshooting page.

Hi Jada, The amber light can blink for a number of reasons. The first thing you should do is check to make sure that the Ethernet cable is plugged into the back of both the router and modem. If that isn't the problem, try unplugging the modem for about five seconds and plugging it back in to reset it. If all else fails, contact your local internet service provider to see if the problem is on their side. For more information, check out the troubleshooting page.