we just got an action cam - unfortunately the USB cable supplied was the problem (i.e. after trying another one from an old Nokia - micro USB cable) the thing actually did connect, so I suggest trying that. It hadn't even worked with the software, which btw, the camera starting downloading automatically once properly connected. This is really p*ss poor on Vtech's behalf, as it just took about an hour of mucking about to fix something that should have just work ootb!!