I, too, have Disney Circle and I had to turn it off to get the Ring Doorbell Pro to work with my Netgear Orbi WiFi router. I had recently installed the Orbi router and had been using it for a while (week or so). Then I decided to turn on the Disney Circle and that’s when I lost my Ring Doorbell Pro connection. I tried everything and was beginning to think that the doorbell had gone bad. It was not until I saw this post that made me think to turn it off and when I did, I went through a reset and it works.
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