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Computer Will Not Power On
The laptop will not respond or show any sign of powering up when pressing the power button. Refer to the solutions below based on your situation.
Situation 1: Power light is ON, refer to solution #1
Situation 2: Power light is OFF, refer to solution #2
Faulty Hardware
“Power light is ON” means the power cord and ac adapter are working, but the device fails to boot due to dysfunction of other major components.
- Try to adjust the brightness first to ensure there is sufficient brightness to see the display on the screen. They way to adjust the brightness is to press fn + f6
- Remove the Li-ion battery and directly use the AC adapter to charge to device. Refer to this guide on how to remove the battery.
- Remove all portable external devices, such as USB device, memory card, internet cable, HDMI, CD-ROM, etc.
- Before the dysfunction occurred, did you try expanding the hard drive or memory partition? If yes, please remove these expansions.
- Disconnect the AC adapter, then press and hold the Power button for 15 seconds
- Re-install the battery and restart the unit
Faulty Power Adapter
“Power light is OFF” means there’s no power supply from the AC adapter or major components might be abnormally working and the device fails to boot.
- Make sure to use AC power adapter and AC power cord with proper specification supplied by ASUS
- Before the dysfunction occurred, if there were any expansion on the hard drive or memory, please remove them first
- Remove the Li-ion battery and check if the AC adapter plug is loose or try to plug into different outlets. Refer to this guide on how to remove the battery
- Check if there’s any damage on the AC adapter cable. If any damage is found try another AC adapter.
- Press and hold the Power button for 15 seconds
- Re-install the battery and try to restart your device
Battery will not charge when plugged in
Refer to the solutions below based on your situation.
Situation 1: If Power light is OFF, refer to Faulty Power Adapter
Situation 2: If Power light is ON,refer to Faulty Battery and setting
Faulty Power Adapter
“Power light is OFF” means that the laptop didn’t detected any power source from the AC adapter or the battery.
- If there is any expansion made on the hard drive or memory before the dysfunction occurred, remove them.
- Check if there is any damage on the AC adapter. If any damage is found, try another AC adapter
- Ensure the power adapter is plugged in and there is no loose connection anywhere or try a different outlet.
Faulty Battery and Setting
“Power light is ON” means that the laptop did detected power source from the AC adapter or the battery.
- Check on the battery setting of the laptop
- Balance mode will only charge the battery up to 80%
- Maximum lifespan mode will only charge the battery up to 60%
- If the battery is set at Full Capacity Mode, it will charge up to 100%, but charging will only start when the battery capacity is below 95%
- Sometimes, when the battery capacity remains around 94% to 97% and set to Full Capacity Mode, the battery will not charge with the AC adapter. You can unplug and reconnect the AC adapter several times to resume charging to 100%
Blue Screen of Death
Troubleshooting Guide for crash system of the computer
Issues concerning Laptop when ON
Laptop will turn on but only go to a blue screen ON
Laptop will RUN but will randomly crash to blue screen
Faulty Hardware
If the computer can turn ON and is able to RUN, check for the following
- Diagnostics test to see if any components of the computer are failing and replace said components
- View how much space is left on the hard drive to ensure that updates have space to be downloaded and stored, if not clear space so that there is enough for updates and such
Faulty Software
If the computer is on but cant run to do the instructions above please adhere to this guide instead
- Check the STOP code in the blue screen of death, a stop code is displayed in a hexadecimal format starting with 0x, for example 0x0000003D or 0x0000004F. To spot this code, look for the technical information section of a blue death screen Example If on a windows 10 model, the information will be displayed in a section of text in the lower center of the screen Windows 10 Example
- These hexadecimal formats will display an error in a specific system of the computer STOP code explanations. These codes are used to diagnose the problem and pinpoint the issue. Once its pinpointed, google the specific code and view the guide on it.
- If you did remember doing something specific while the crash occurred, try to avoid doing that same action or reverse the action itself in the format of a previous system restoration or trying to start the computer in its Last Known Good Configuration
No Sound from Speakers
Troubleshooting Guide concerning the audio quality of the laptop
Faulty External Hardware
- Ensure that audio jack and outputs are not plugged with anything
- Check if the audio issues are with the headphones or other listening devices and not the actual laptop by plugging it into other devices
- Ensure that the audio on the laptop is not accidentally muted or shut off
Faulty Audio Setting
If following issues above are not of concern, follow this guide instead
- Press the windows button and type Audio troubleshooter and click on the Find and Fix problems with playing sound ++++and click Next
- Press the windows button and type Device Manager, if it pops up with an exclamation point the driver may need an update
- The device may or may not be chosen as the default audio device to change this simply hit the windows key and type Sound and check if the playback sound is coming from the laptop
No Connection to Internet
Computer will not connect to the world wide
Faulty Internet
- Ensure the internet service is properly working, use other devices to test if connection is working
- Ensure that the WiFi is activated and not accidentally off on laptop
Faulty Software Setting
- Hit the windows key and type in Network Troubleshooter and click Next to see if there are any problems with connections
- If browsers do not work but other apps can gain access to networks, check the browser settings to reset or return it to default mode
- Press the windows button and type Device Manager, if it pops up with an exclamation point the driver may need an update
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