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Keyboard is unresponsive
When a key is pressed no text on the screen appears
Number lock is on
When number lock is disabled text will not appear on the screen when a number key is pressed. To turn num lock on press and hold the “Fn” key located on the bottom left of your keyboard next to the windows icon key, sequentially press the “F11” key located on the top right of the keyboard. After pressing the “F11” key, keys may now be left alone.
Trash stuck under keys
When trash is brushed underneath your computers keys the keys will not register as it the trash is disrupting the connection between the keys and your computer. To remove the trash from underneath your keyboard, remove the key with a small flat object and scoop the key out of place. With key cleaner putty stick and remove the trash from your computer and stick the key back into its socket(key removal guide).
Fans don’t work
When the computer turns on, the fans do not turn on and the computer starts to overheat
The fans may be dirty, when fans are clogged they are not able to spin; follow the fan cleaning guide (https://youtu.be/u4sumDY5mhI) to suction the filth out of the fan.
The fans may be completely broken. If you open the fan module and it doesn’t appear to be dirty, there may be something wrong with the fan itself. Obtain a replacement and follow the fan cleaning and replacement guide (fan replacement guide) to install it.
When a video or sound file is played no sound is present
Mute button pressed
When the mute button is pressed the computer is completely silenced not allowing sound to play. To disable the mute button, press the “F8” key located on the top of the keyboard of your laptop.
When a speaker breaks it usually results from overplaying of loud music for long periods of time. Since the speakers on a laptop are internally built you must follow the replacement guide for your computer's speakers(speaker replacement guide).
Faint screen / bright white screen
When the laptop is turned on the screen is either very faint or just a solid white color.
Low light setting
If your computer has a dim screen your brightness may be turned down low to turn up the light simply press and hold down the “ctrl” button and press the right arrow key at the same time located at the bottom left of your computer's keyboard.
Low battery mode
If your laptop is low on battery it will automatically lower the brightness to save battery. To brighten the screen up again connect the laptop to a power source.
If your screen is completely white and has not changed after turning the device off and on you must replace the LCD’s located in the back of the screen(LCD replacement guide)
Battery not charging
The battery does not charge when plugged in
If the charger is plugged in to the laptop and the light that signifies that the laptop is charging does not turn on, then the charger is faulty and a new one must be purchased.
If the charging light of the battery has turned on but the laptop battery icon does not show signs of increasing and battery life is at a minimum then your computers battery has been damaged and must be replaced. Please follow the guide(battery replacement guide) to replace the battery.