Amazon Kindle DX Troubleshooting

Amazon Kindle DX will not turn on when the on switch is pressed

The Amazon Kindle DX does not come with a charger. However, any micro USB charger will work for this device. The battery life will not last forever, so a charger is necessary in order to continue using the device. The battery life should last about 50-60 hours.

Try using a different charger or using your charger on a different device to ensure that the charging cord is properly working and that it is not the cord itself that is broken. If the cord is not working with other devices, then it is most likely a faulty charger, and a new one should be purchased.

If you try using a charger that you know for certain works, and the device still will not turn on, then it is likely that the device's battery needs to be replaced. The battery can be replaced for only about ten dollars.

If after trying all the previous steps listed your device still is not turning on, then there is likely a problem with the motherboard of the device. The motherboard, just like the battery, can also be replaced.

“No internet pages will load.”

The SIM Card in located on the back of the device. The device can easily be opened to access the SIM Card, which can then be replaced if necessary.

"The keys are not working when pressed."

After a lot of use, the keyboard may not work as well and need to be replaced. This can be done by opening the back of the device and accessing the keyboard. The new keyboard can be ordered online.

"The battery may be old and need to be replaced."

Be sure to check that the device is not experiencing a different problem other than the battery. Check to make sure that the charger is working properly by plugging in into other devices.

After a lot of use, batteries need to be placed. A new battery will also give the device a longer battery life. Open device on the back to gain access to the battery. Carefully unscrew the two screws and pull out the battery.

"The screen is cracked or broken."

Although the screen has been be broken, it can still be fixed by completely replacing it. Open the device from the back to gain access to the motherboard. Unscrew the screws and remove the motherboard, which will give you access to the LCD.