Arlo Pro VMS4430 Will Not Connect to App

If your Arlo Pro VMS4430 camera system fails to connect to the Arlo mobile app, follow this page for possible solutions.

If your Arlo Pro VMS4430 will not connect after updating the Arlo app, the issue may be that your device’s firmware is no longer compatible with the latest software.

How to fix it:

1. Contact Arlo support to see if an earlier version of the app exists that still supports the VMS4430.
2. Try reinstalling an earlier version of the Arlo app that still supports the VMS4430.

Connection problems can occur if the camera or base station is trying to connect to the wrong Wi-Fi network or if network credentials are entered incorrectly.

How to fix it:

1. Ensure that you’re connecting the Arlo device to a 2.4 GHz Wi-Fi network (Arlo devices are not compatible with 5 GHz networks).
2. Double-check that you typed your Wi-Fi network name (SSID) and password correctly.
3. Move your camera or base station closer to your router to ensure a strong signal.
4. Turn off any VPNs on your mobile device before attempting setup, as they can interfere with pairing.

Your Arlo camera or base station may not be within range of the Wi-Fi router or your mobile network, preventing successful connection.

How to fix it:

1. Move the Arlo base station or camera within 10–15 feet of the router during setup.
2. Once connected, gradually move the camera to its desired location while checking signal strength in the Arlo app or web portal.
3. Make sure your mobile device also has a stable network connection when setting up the camera.

If your camera does not blink blue during discovery, it may not be powering on correctly or could have a hardware fault.

How to fix it:

1. Make sure the battery is fully charged or that the power cable is securely connected.
2. Press and hold the Sync button on the camera until the LED blinks blue, indicating it’s ready for pairing.
3. If the LED does not light up, try resetting the camera and base station.
4. If the LED still does not respond, contact Arlo Support for hardware diagnostics or replacement options.