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Dell Inspiron 15-5567 Troubleshooting
This troubleshooting page will help you identify problems with your Dell Inspiron 15-5567.
No Audio Coming Out of the Speakers
The laptop isn’t outputting audio properly.
Volume Control Muted
Make sure that your volume control is not too low or muted. You can find the master volume controller on the bottom right corner, it’s a speaker cone icon. Click on it, and try to raise the volume. Additionally, the sound might be muted only from the source you're running. To troubleshoot, right-click on the same icon and open the volume control. Find the source of the audio, and check that it’s not muted. Also, make sure to have the volume control unmuted or low from the source itself, whether it is a website or an audio player like a video from YouTube.
Wrong Audio Output Selection
If you have a speaker other than the device’s speakers, you should check that it is the option you want. To check for that, you can right-click the volume icon cone on the bottom right corner, and open the “sound settings” of the “playback options”; then, choose the device’s speaker, and click on the one you want. Most of the time this turns out to be the issue.
Disconnected or Damaged Cables in Speaker(s)
The speakers include cables within each speaker as well as within the speakers and other components of the device. The best solution is to open the laptop and check the cables. If cables are burned or damaged, consider replacing the cables using this guide. Otherwise, attach them appropriately.
The laptop takes a longer time than expected when trying to run applications, transfer files, or turning on the computer.
Multiple Programs Running at the Same Time
The processor can not take the load of too many programs running at the same time. As a result, it slows down the processing capability. You can fix this by trying to close some of the programs that you’re not using.
Storage Drive is Full
When you have too many files stored in your hard drive, especially if it’s stored in the hard drive that has the operating system on it, the processing capability becomes slower. You can fix this by deleting unwanted files from your drive or uninstalling programs by opening the Control Panel by searching for it in the start button, then click on “Uninstall a program” on the bottom left. Or you can replace your hard drive with a new one using this guide.
Device Won’t Turn On
The computer is not starting up when pressing the power button.
Not Plugging the Charger in Properly
When you plug in the charger, you should see a light turn on. If you don’t see this light, then you have to make sure that you plugged the charger on both ends correctly. Also, make sure the power source is strong and providing electricity to the charger.
Make sure that the charger is connected to a good power source. If the power source is good, but the charging light is off, and the charger is not powering the laptop, you might want to buy a new charger.
If the charger is working and supplying power to the computer, but the computer still does not turn on, or it only starts when the charger is plugged-in this is a sign that the battery is faulty, you might consider replacing the battery. Use this guide for battery replacement.
If the problem is not the battery, and the computer is still not powering on, then it might be a motherboard issue. After you press the power button, the motherboard is the first thing that powers up to distribute all the power and information to the other components of the computer. It also starts the BIOS, which is the firmware that controls the input and output operations. That’s why it’s very common that the motherboard is the cause of the computer not powering up. Check this guide to help you replace the motherboard.
Laptop is Overheating
Unusual heat coming from the laptop.
Running Multiple Programs at the Same Time
When the laptop is processing too much data from multiple programs at the same time, it will start to heat up more and more. This can often happen when running video games that require powerful processing capabilities. This can be fixed by limiting your laptop usage to programs and games within its capabilities.
Defective Cooling Fan
It might be that the fan underneath the laptop is not working as it should be. You can check it by placing your hand on the fan vent, and checking if it’s blowing air or not. If it is not blowing, or blowing very softly; you should probably disassemble, clean, or replace the fan using this guide.
Laptop Unable to Recognize Flash Drive (USB)
The laptop is not reading/writing anything that’s plugged into the USB port.
Broken USB Port
The USB port might not be working, so try to plug the flash drive in another port and check to see if it’s recognized.
Damaged I/O Board
The input/output board is responsible for reading and writing on any external storage devices that your plugin. This board and its connecting cable are commonly susceptible to corrosion and might be damaged. It can be easily replaced using this guide.
The Device Cannot Access the Internet
The device is unable to connect to the internet.
Selecting the Wrong Wi-Fi Network
Make sure you are using the correct Wi-Fi network. In the bottom right of the screen, there is the internet access icon that shows the name of the wi-fi network that is used. Also, ensure that you are using the correct password. To access a secured network, the correct password must be entered. Passwords are often case sensitive.
Wi-Fi Modem Not Working Appropriately
Check that the modem is on, and the light is on. Also, check the wi-fi by using another device to test the wi-fi network. Try also to reset the modem by unplugging the power source, and waiting for a minute before reconnecting it.
WLAN Card Failure
There might be damage in the WLAN card, which must be replaced to get the connection back. To replace it, use this guide here.