HP Elitebook Folio 9470m Troubleshooting

-Intel Core i5 3rd Gen 3437U (1.90 GHz)

-8 GB Memory

- 320 GB HDD

-Intel HD Graphics 4000

-1366 x 768

-Windows 10 Pro 64-Bit

- Panels 35.6-cm (14.0-in), 3.0-mm, SVA (1600×900) display with and without webcam

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Very slow response time even when idling .

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The simple trick to resolving this problem is to uninstall all the unused programs to free space on the PC and RAM. Go to task manager by pressing Alt + Ctrl + Delete together at once then select task manager and close all unused applications in the background. Next delete temporary files on the PC also called cache files.

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This issue could be solved by a simple disk defragmentation. As this process may take a while so try running the defragmentation overnight. Choose Start>Control panel>System and Security. Click Defragment your Hard Drive. Click the Analyze Disk option (this determines if your disks require defragmenting) When the analysis is complete and the drive with 10% or more fragmentation should be defragmented. Then click the defragment disk button to proceed.

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Unfortunately, there is no way to repair a defective RAM so, you would have to replace it.

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To manually install these updates, press the Windows key near the bottom left of the keyboard + C at the same time. Click settings->Change PC settings->Update and Recovery->Windows Updates. Next install the updates. Your PC should start installing the Windows updates that have been missed and restart shortly after.

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The PC’s touchpad not responding to input or freezes before response.

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If your computer does not respond to touchpad input, you would have to troubleshoot the touchpad by using a simple reset or a hard-reset process. The touchpad might have been turned off unintentionally. Turn the touchpad off/on by double-tapping the top left side of the touchpad. Or search for control panel then go to Mouse->Device settings->touchpad->Settings and check the settings to turn it back on.

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To hard reset close all programs running on the PC, then turn off the notebook, remove it from any docking station and disconnect any external devices from the PC including the A.C adaptor/charger and battery from the battery stall. Hold down the power button for 20 seconds to drain all electrical charge from the PC. Put the battery pack back into the notebook. Plug the charger back in if you wish to charge the PC but not necessary if the battery is charged already. Turn the PC back on and if a startup menu option opens select start windows normally then press Enter on the keyboard to boot. Now try installing an updated Touchpad driver from the Hp Website(https://support.hp.com/us-en/drivers/sel...) or try running the Hp Support Assistant from the internet to help.

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Screen is blank, but the computer is powered on and LED lights can be seen.

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First disconnect all peripherals including charger, remove battery. Then hold power button for 15 seconds, reconnect only Power supply, wait 5 minutes, reboot and check lights to ensure it is powering up.

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After the hard reset, in a shutdown state attach an external monitor. Power the laptop back on and press Fn + F4 until the display switches to the external monitor. If the external monitor displays the screen correctly then there might be drive issues go to https://support.hp.com/ro-en/drivers and download the most recent display and chipset drivers for that model.

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First make sure the computer is off and connect AC power adapter. Press and hold Windows Key + B with the computer still off. With the keys depressed, press the power button for 1 second to start Bios recovery. After the recovery if nothing is seen the LCD screen connection or video may be faulty or damaged.

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Power button does nothing when pressed.

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Check LEDs light with AC power adapter plugged in, if it is getting power the LEDs should be on. Start with battery only and check that the lid switch is not jammed. If power button is unresponsive, it may need to be replaced.

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SD card not showing up.

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Connect the SD card to PC. Navigate Control Panel -> System -> Device Manager -> Disk drivers, find and select your USB device, right click and first choose "Uninstall" and then choose "Scan for hardware changes" to refresh the drivers. Then right click and select update driver.

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Plug SD card into PC. Open Disk Management tool: press "Windows + R" > Type: "diskmgmt.msc" and hit Enter.

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Plug in your SD memory card to your computer. Go to the start menu, type "cmd" in the search bar, hit enter and then you can see something named "cmd. exe" under a list of programs. Right-click "cmd. exe" and then you will get the command windows that allows you to recover virus infected files. Type in "attrib -h -r -s /s /d drive letter:\*.*", for example, "attrib -h -r -s /s /d G:\*.*”. Next Recover Data and format SD Card for reuse.

To Recover data, connect your SD card to the computer, launch EaseUS data recovery software, select the card and click "Scan" button. A quick scan will start first. After it completed, a deep scan will automatically launch in order to find more files. After the scan, choose the lost data found by this recovery tool and click the "Recover" button to retrieve them back from SD card. Here, you'd better save all the recovered files on a different drive or device in case of data recovery failure.

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Keyboard not responding to input.

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Search for and open HP PC Diagnostics for Windows, then right click select Run as administrator. When the APP opens to the main menu click Component Test. The Component Tests menu will appear. Your Component Tests menu might be different, depending on the components installed on your computer. To run the test, click Input Devices, click Keyboard, and then click Run once. The Test might take up to 3 minutes.

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Turn off the computer and then restart it. Press the Esc key repeatedly to see if a startup menu opens. If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook connect a USB-wired keyboard to a USB port and restart the computer. If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.

Restart the computer. Search for and then open Device Manager. Click View, then click Hidden devices. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows. Continue removing device names in the Keyboards category until all device names have been uninstalled. Shut down or sign out then select Restart. Wait for the computer to restart and open Windows. The keyboard should be working correctly now.