Motorola Atrix HD Troubleshooting

No matter what you do, you can't get your Atrix HD to turn on.

If your Atrix HD won't turn on, you may simply have a drained battery. Be sure to use a genuine Motorola charger, and plug the phone in for 2-3 hours. If the phone will not turn on after that time, more steps will need to be taken to diagnose the issue.

Wall Charger

If you use a wall charger to charge your phone and your phone is not charging, here is a quick checklist of items that can be the cause.

First check if the wall outlet is receiving power:

If not, check if the outlet can be reset.

If yes, try either a known good power outlet or a powered USB port.

If yes, then the wall charger for the device is no longer operational and should be discarded.

If you require a new wall charger, here is a link to a Motorola charger compatible with the Atrix HD:

http://www.motorola.com/us/accessories/p...

Charging cable

Check your cable and make sure there is no visible damage

If damage is visible, replace the cable.

If there is no visible damage, the wire inside the protective outer housing could be damaged or frayed from the cable being kinked or misused. A new cable will be required.

Charging port and motherboard

If the device is still not able to turn on or the device will only charge intermittently, the charging port may be damaged, and require replacement.

If the charging port is functioning properly and no charging occurs, the motherboard will need to be replaced

If you need to replace the motherboard, please follow this link to find replacement instructions:

Motorola Atrix HD Motherboard Replacement

Battery

If you are able to turn the device on, but the device quickly turns off, the battery may need to be replaced. Follow this link for instructions on how to replace the battery:

Motorola Atrix HD Battery Replacement

It is possible that the phone is turning on, however it appears that nothing is happening because the LCD display is bad.

If the phone shows signs of damage to the LCD display, and turned on before the damage occurred, replacing the display may correct the problem.

Follow this link for instructions on how to replace the LCD display:

Motorola Atrix HD Touchscreen and LCD Replacement

If you have charged the battery with an approved charger, the battery and LCD display are good, and there are no LED lights indicating power to the phone, the problem most likely lies in the motherboard.

Follow this link for instructions on how to replace the motherboard:

Motorola Atrix HD Motherboard Replacement

Despite being plugged into a power source, the Atrix HD will not charge.

Try charging a similar device with the cable. If the similar device will also not charge, the charging cable is faulty and should be replaced.

It is important to make sure that the charger is Motorola brand. Power supplies from other manufacturers may charge with improper amperage or voltage causing damage to the device, or a slow charge condition.

Charge the Atrix HD for 2-3 hours with a Motorola brand power supply and cable that is known to work.

If the phone will not take a charge, it is very likely that the battery has exceeded its life cycle or was damaged by an improper charging device.

Follow this link for instructions on how to replace the battery:

Motorola Atrix HD Battery Replacement

If you have tried all other steps, it is likely that the motherboard is faulty. Because repairing the motherboard requires specialty knowledge and tools it is more cost-effective to replace the motherboard. Follow this link for instructions on how to replace the motherboard:

Motorola Atrix HD Motherboard Replacement

No matter what you do, you can't get your Atrix HD produce sound.

Check that the external speaker volume has not been shut off through the settings tab. The volume may have been set to "mute" or "silence".

If the external volume adjustment buttons are damaged, that will prevent the volume from changing. The volume button is integrated into the motherboard. If it is damaged, you will need to replace the motherboard. Follow this link for instructions on how to replace the motherboard:

Motorola Atrix HD Motherboard Replacement

The speaker can be damaged from extended use at a high level of volume.

If the speaker was exposed to water, damage to the cone and wiring can occur.

If the speaker is damaged, it can be replaced by removing it from the rear chassis. Follow the instructions for removing the rear chassis and use the photo in step 3 for location reference:

Motorola Atrix HD Rear Chassis Disassembly

The screen on the phone is not able to be read.

Make sure phone is powered on and fully charged. If the phone is powered off, the screen will be black and not display any images. When phone is low on charge, it will go into power saving mode and dim the backlight to preserve the remainder of the charge. Charging the device will allow the screen to display at full brightness.

Check the light settings on the phone. In bright, direct sunlight, the screen may appear dim. Simply go to settings, then brightness and boost the backlighting on the phone.

If the phone has been exposed to water, it may have suffered water damage. Water damage may cause the display to not function properly. Water damage typically causes extensive internal damage. There is likely not a simple fix for this, and may be cause to replace the phone. A professional will be able to further evaluate and assess the situation.

If the screen is cracked and affecting the function or aesthetics of the phone, the screen will need to be replaced. Follow this link for instructions on replacing the LCD display and Touchscreen:

Motorola Atrix HD Touchscreen and LCD Replacement

The image displayed by the camera is distorted

The most common problem causing distorted camera images is simply a dirty lens cover. If the camera lens is dirty, it can cause a blurry, cloudy, or distorted image. Clean lens gently with a microfiber cloth and appropriate cleaner taking care not to scratch the lens.

Often the camera will not focus if the phone is not held still. Be sure to hold the camera still while allowing the camera to focus on the desired image. Check in the photo settings and make sure that image stabilizing is set to "ON".

Reflections and direct light can also affect the quality of the image. If the camera is having trouble focusing, try adjusting the distance or angle of the photo.

If the camera is not able to adjust, it may need to be replaced. Please follow this link for instructions on how to replace the camera assembly:

Motorola Atrix HD Front and Rear Camera Replacement

If there is visible damage to the camera lens our housing, it will need to be replaced as a unit.

Please follow this link for instructions on how to replace the front or rear camera assembly:

Motorola Atrix HD Front and Rear Camera Replacement