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Motorola Triumph troubleshooting

Motorola Triumph won't turn on

No matter what you do, you can't get your Atrix HD to turn on.

Drained/bad battery

If your phone turns on when charging, but will not stay on without being plugged in, there is something wrong with the battery. Look how to replace the battery

Battery is not charging

If the phone will not turn on, before opening it, make sure the phone's charger is plugged into an electrical outlet and charge the phone. The battery may have died.

Bad display

It is possible that it appears nothing is happening because the display is bad. If .... it is possible the display is bad and must be replaced.

Faulty speakers


If there is no sound coming out of the external speakers, then it is possible there may be a loose connection in the phone. Grab the phone by the top and bottom, then gently twist it as you are trying to play sound through the external speaker. If this does not solve the problem the speaker may need to be replaced.Take a look at our guides for either the top speaker or bottom speaker for instruction

Water Damage

“Have you dropped your phone in water?!”

What to do

Turn off your device immediately. Next, remove the battery from the phone. You can attempt drying it by burying it in a container of uncooked rice for several days.

Remove screen cover

If your phone has a case or screen cover try removing it. It could be pressing on the screen. This problem could also be caused by excess moisture coming in contact with the screen. If this is the case leave the phone out to dry for an hour before attempting to use it again. If problems persist you may want to consider replacing the screen.

Camera issues

The phone's camera won't take pictures.

Self portrait mode

The camera may be in Self Portrait mode. In this case the camera would be starting according to face detection. If the camera is not in the surroundings of a face then it may not take pictures. This can be corrected by changing the camera's Picture mode to Single Shot. (From camera view finder screen: press Menu > Picture Modes > Single Shot)

Screen not working properly

Touch screen presses buttons when untouched

Restart the phone

“Parts of the touch screen do not respond”

Try restarting the phone. If the problem persists it is most likely a hardware issue. Unfortunately there is no way to calibrate the phone's touch screen.

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