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Ensure that your Wi-Fi router is within range and your Nest Cam is streaming continually and properly. Your connection may just be bad, especially if your mobile device is streaming or using the Nest Cam app as well. Use the Nest Cam Not Connecting page for more solutions.
Sometimes the Nest Cam gets smudged or dusty. Wipe the lens of your Nest Cam with a microfiber cloth to make sure that the zoom trouble isn’t stemming from a dirty lens.