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Display is unclear or not working

Phone won't turn on

Battery isn't charging

  • Charging cable has a loose connection – remove and re-insert charging cable.
  • Charging cable is broken – purchase new cable.
  • Charging port is broken – see Installing Charging Port Guide.

Phone doesn't make or answer calls

  • Battery is not charged – charge battery.
  • In an area of low service – move to different area to receive better service.
  • Internal antenna is loose or broken – see Installing Antenna Guide.

Phone call recipient unable to hear you

  • In an area of low service – move to different area to receive better service.
  • Microphone is loose or broken – see Installing Microphone Guide.

Unable to hear anything through speaker

  • Volume setting is too low – increase volume.
  • In an area of low service – move to different area to receive better service.
  • Speaker is loose or broken – see Installing Speaker Guide.

Phone has poor reception

  • In an area of low service – move to different area to receive better service.

Keypad not functioning properly

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