Panasonic KX-TG6021M Troubleshooting

The phone has been on the charger, but will not turn on.

In order to obtain a full charge, the phone should be placed on the charger for at least 7 hours.

Clean the charging ports to ensure there is no debris. Inspect the charger for damage, and plug the charger in. If this does not help, the charger may need to be replaced.

If the battery is old or faulty, it will not be able to hold charge. The battery will need to be replaced. For instructions on how to do this check out the replacement guide.

The phone loses signal to charging base unit.

Bad reception can be fixed with a simple reset by unplugging the phone from the wall and plugging it back into the wall.

Try to Re-Register Handset by placing on main base.

Move closer to charging base unit when using phone.

Make sure charging base unit is placed in an open space, away from walls and large metal objects. Placing the charging base unit in a higher place may yield better signal results.

Phone front face is falling apart, causing phone to become difficult to use safely.

If your phone has been used extensively or damaged in the front face, you may wish to replace it. Please refer to our guide to replace the front face of the phone.

No sound, soft sound or distorted sound while using phone.

Check to see if phone line is pushed in all the way at base and or/wall.

Check to see if the speaker is blocked by debris. Wiping the speaker with a damp cloth may improve sound quality.

Low battery could cause sound issues. Place the phone on the charger to ensure a full charge or refer to our battery replacement guide to replace the battery.

A bad speaker can cause issues with the sound while using the phone. For directions on how to replace the either of the speakers, please refer to our replacement guides for front ear speaker or back speaker.

The display on the phone is blank or not clear.

Low battery could cause the screen to not operate correctly. Place the phone on the charger to ensure a full charge.

Call recipients cannot hear or understand caller.

Low battery could cause the microphone to not operate correctly. Place the phone on the charger to ensure a full charge or replace the battery using this replacement guide.

Check to see if microphone is blocked by debris, wiping the microphone with a damp cloth may increase volume.

Some buttons are not as responsive as others.

Check to see if buttons have debris. Using a damp cloth or an air can to clean around the buttons may improve button responsiveness.

Low battery could cause the buttons to not operate correctly. Place the phone on the charger to ensure a full charge or replace the battery using this replacement guide.

After extensive use, some of the buttons could become broken and will need to be replaced. Refer to our replacement guide to replace the buttons.