PowerA Enhanced Wireless Controller Troubleshooting

The controller will not power on.

Your controller requires two AA batteries.You may need to insert them in the pack located on the back of the controller in order to turn on.

Your batteries in the controller may be too low or drained for the controller to turn on. You may need to replace your batteries.

Your power button may be defective and may need to be replaced. See the Power Button Repair Guide to replace the button.

One or more of the buttons on your controller takes longer to pop back up.

There could be dirt build up or residue causing the buttons to stick in the controller. Try cleaning in between the controller buttons to remove build up. If this does not work you can open the controller following this guide to more thoroughly clean or replace the buttons.

One or more of the rotating sticks are sticking or not rotating properly.

There could be dirt build up or residue causing the sticks to not rotate in the controller. Try cleaning in between the controller sticks to remove build up and residue. If this does not work you can open the controller following this guide to more thoroughly clean or replace the sticks.

The rotating sticks may also be broken from extensive use or rough transportation. You can try replacing the sticks following this guide.

The controller will not connect to the gaming console properly.

The first time you connect the controller to your console you need to follow the “Wireless Pairing” instructions on the PowerA Enhanced Wireless Controller User Manual: “From the HOME Menu, select ‘Controllers,’ then ‘Change Grip and Order.’ While the following screen is displayed, press and hold down the SYNC button for at least one second on the Controller you wish to pair.” The device will auto-connect after this initial process.

The Nintendo system requires an updated system version of 6.0.1 or later in order to successfully pair with the controller. Make sure your gaming system is up to date before attempting to connect.

Your AA batteries may be low and causing poor connection between the controller and console. Try replacing your batteries and making sure they are inserted properly.

You may be too far from the system for the Bluetooth connection to sync with the controller. Try moving closer to the console and make sure the sensor is not obstructed by anything.

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