Skullcandy Crusher Wireless Troubleshooting

Not seeing the LED light on Skullcandy Crusher Wireless indicates headphones are charging.

Check to see if there is any debris on the inside or if any debris is blocking the charging port on the side of the headphones. Inspect if the charging port is damaged and determine if it needs to be replaced. Use the flashlight on your phone to see a charging USB port at different angles.

Check if the charging cable is securely inserted on both sides (the USB charging port and the headphones USB port). You can look at the gap between cable and headphones, make sure to compare different sides.

Make sure you are using the recommended charging cable and power adapter. It does not exceed 18-Watts (5 Volts/3.6 amps). Use the sensitivity of your fingers to locate the label of the power adapter.

There is no LED light indicating that the power is on, after pressing the main function button (circular button located on the right side) on your headphones.

1. Hold the main function button down for 3 seconds
2. LED (located on top of the volume up button) will flash purple to indicate that the device is powering on
3. LED blinking blue indicates that the device is paired
4. LED blinking red indicates that the device is not paired

Please connect the headphones to the charging block with a USB cable for at least 3 minutes. Try charging any device other than the headphones to make sure the charging is working. You may need to replace the battery.

You're having trouble pairing your Skullcandy Crusher Wireless Headphones with your device.

1. Remove your Crusher Wireless headphones from your device’s paired list. And turn off Bluetooth mode on your device.
2. Press and hold the "+" and "-" buttons. This will clear the pairing history on your Crusher Wireless.
3. A voice prompt will say “Disconnected”, the headphones will go into pairing mode, and a voice prompt will say “Pairing”. If the headphones do not automatically go into pairing mode, press and hold the center button until the voice prompt says “Pairing”.
4. Then, turn on your device’s Bluetooth and look for “Crusher” in your list of available Bluetooth devices. For Android devices: Click “+ Pair New Device” and select “Venue” to pair your headphones to your device.
5. After selecting “Crusher”, accept any “Pair” or “OK” prompts that appear on your screen. When pairing is complete, a voice prompt will say “connected.”

Folding the ear cups/pads on the headphones is not possible or difficult due to damage of the plastic joint of the headphones.

If the headset has a broken folding hinge that might need a replacement. Check your headphones and try to find any cracks in the folding hinge. Check out our guide on replacing headphones folding hinges.

Occasionally, users may receive a product whose characteristics preclude the use of the foldable feature of the headphones for which it was designed and manufactured. Check out our guide on replacing headphones folding hinges.

Sound plays only on one headphones speaker of your Skullcandy Crusher Wireless.

You may be able to listen up to 30 ft. (10 m) away from your paired device, though your connection experience may vary based on your environment. Signal reception is very standard and the quality of the sound will be good in 30 ft. range, but when you do finally reach the edge of their range it drops drastically.

If the headset is still not transmitting audio well, the audio port may be damaged on the headset. Check out our guide on replacing the 3.5mm audio jack.

Check to make sure that all the cables are properly connected between the headset and the device that audio is being played from. If there is debris in the sockets, clean them out using compressed air. Reconnect the cables and test the headset again. Check out our guide on replacing the 3.5mm audio jack.

Press the volume up and volume down buttons for at least 3 seconds. Please, release the buttons after you hear two beeps. You can follow the steps listed above to pair them again (read Reset Bluetooth Connection for the Headphones section).

Also, you can try to them off for a couple of minutes and then turn them back on. If you can still not pair them with your device, restart your device.

You're having a low bass sound playing on your Skullcandy Crusher Wireless.

1. You can locate a slider that is used to adjust the enhanced haptic bass level on the back of the left ear cup.
2. By sliding it to the bottom you will deactivate the bass enhancement and by sliding it up you will increase its effect.
3. The slider allows you to fine-tune the bass level with fluid accuracy, due to no notches or steps in the slider so it moves smoothly up and down.

*Note: Max volume output is very high with the haptic bass feature disabled.

If the headset is still not transmitting audio well, the audio port may be damaged on the headset. Check out our guide on replacing the 3.5mm audio jack.

Check if the audio cable is securely inserted on both sides: headphones and audio device. Check out our guide on replacing the 3.5mm audio jack.