Sonos Era 100 Unresponsive Buttons

If pressing the buttons on your Sonos Era 100 is resulting in no response, use this troubleshooting guide to help diagnose why.

It's possible your speaker may need to be reset, this is generally a good place to start for any issues with the speaker.

To reset the speaker, complete the following steps in order:

-Unplug the power cord

-Press and hold the Bluetooth button while reconnecting the power cord

-Continue holding the button until the light on the front of the device begins flashing orange and white.

-Once the process is complete, the light will flash green.

Keep in mind, that after resetting the speaker, you will have to re-pair the speaker with your phone.

It's possible you have a faulty central processor.

It's possible you have a faulty touch control board. In this case, you will need to follow our replacement guide to fix the issue.