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Sony Vaio Pro 13 Troubleshooting

Sony Vaio Pro 13 Ultrabook Troubleshooting

Sony Vaio Pro 13 Wifi Issues

Wifi range drops, only works in a small range near the router, connection drops when away from the router, extremely slow Internet speed.

Reboot Computer and Router

Switch the computer and the router off, then turn them back on after a few moments and wait for the computer to completely reboot. Once the computer is rebooted, re connect to the router to reset the WiFi adapter and create a new connection.

Software Update Needed

Sony has provided software and driver updates and directions on how to update your Vaio products online. https://us.en.kb.sony.com/app/answers/de....

Bluetooth Interference

Turning the Bluetooth off may resolve WiFi connection issues; users have reported that once they turn Bluetooth off, WiFi connection problems cease.

Faulty Wireless Card

If other troubleshooting tactics do not work, there is most likely an issue with the wireless card. This can be solved with a new external wireless adapter, or by replacing the internal wireless card.

Computer will not enter sleep or standby mode

Some users report that their notebook will occasionally refuse to enter standby mode or will not wake up correctly from it.

Out of date drivers

Check Sony’s support website to see if there are any driver updates for your computer. Outdated graphics drivers often cause sleep issues.

Power saving control panel has incorrect settings

Make sure that the settings in the Power Options control panel are set to cause the computer to enter sleep mode upon closing the lid. It is possible to disable sleep altogether within this control panel.

As a last resort, reset control panel to default settings.

Lid Closed Switch Faulty

Test the switch using a hardware monitor, replace switch if faulty

Intel Smart Connect Software causes sleep issues

Update Intel Software

Visit the Intel website and download their software update utility, this will automatically install the appropriate software updates for your computer.

Disable Intel Smart Connect

Open Task-manager > Services > 'Intel(R) Smart Connect Technology Agent' > Properties > Click Disable > Click Apply > Restart Computer

Sony Vaio Pro 13 Bluetooth Connectivity Issues

Many people have had a problem with the Bluetooth connectivity after updating their laptop.

“Allow the Computer to turn off this device” is turned on

When the computer updates, it automatically sets to “Allow the computer to turn off this device to save power.” To turn this off go to the device manger under Universal Serial Bus Controller. Right-click on the Generic USB Hub and select the Power Management tab. Uncheck “allow the computer to turn off this device to save power.” This should fix the problem. The link below may help if you are having problems.

https://community.sony.com/t5/VAIO-Hardw...

Bluetooth Driver is not working properly

The problem may just be that the Bluetooth driver is not working properly. Here is how you can test it. Go to Windows + C to get to the charms bar. Then go to settings and click on PC info. After that, click on Device Manager and look at the Bluetooth symbol. If there is some sort of exclamation point or foreign symbol, then this is probably the issue. The best thing to do after this is to download the driver again and re-install. If you need help, check on this link if help is needed.

https://community.sony.com/t5/VAIO-Softw...

Vaio Pro 13 Screen Brightness auto-adjust issues

Automatic adjustment of the screen Brightness

If experiencing screen brightness adjustment issues the first place to look is in the control center. To do this go to Image Quality - Display Brightness - Turn off auto adjustment. If this fails to work try the Intel HD Graphics properties. To do this access the Intel HD Graphics Control Panel. After accessing the Control Panel, then go to power and set the power saving technology to OFF.

Unresponsive Keyboard

The keys on your keyboard won’t respond or not working properly

No keys respond

If the keys do not respond, the key board may be broken or keyboard drivers need to be updated. ( 1) Press WINDOWS KEY +R, then type devmgmt.msc 2) Right click on keyboard. 3) click on PROPERTIES, click on DRIVER tab. 4) click UPDATE DRIVERS button. 5) click on OK button)

Keys not working properly

If computer keyboard types numbers instead of character than NUM lock option need to be turned off. ( go to Start->Program-> Accessories-> Accessibility-> on screen keyboard and click on NUM button left hand side of that on screen keyboard)

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